Privacy

This Privacy Policy describes how vitroculture.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at aquariumplantsfactory@gmail.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Customer support information
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
    • Disclosure for a business purpose: to provide customer support.
    • Personal Information collected: to provide customer support.
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
    • Disclosure for a business purpose: to provide customer support.
    • Personal Information collected: to provide customer support.

Minors

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

COMMON LINKS INCLUDE:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Lawful basis

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

       

      Your rights

      GDPR

      If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

      Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

      CCPA

      If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

      If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

      Cookies

      A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

      We use the following cookies to optimize your experience on our Site and to provide our services.

      [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

      Cookies Necessary for the Functioning of the Store

      Name Function Duration
      _ab Used in connection with access to admin. 2y
      _secure_session_id Used in connection with navigation through a storefront. 24h
      _shopify_country Used in connection with checkout. session
      _shopify_m Used for managing customer privacy settings. 1y
      _shopify_tm Used for managing customer privacy settings. 30min
      _shopify_tw Used for managing customer privacy settings. 2w
      _storefront_u Used to facilitate updating customer account information. 1min
      _tracking_consent Tracking preferences. 1y
      c Used in connection with checkout. 1y
      cart Used in connection with shopping cart. 2w
      cart_currency Used in connection with shopping cart. 2w
      cart_sig Used in connection with checkout. 2w
      cart_ts Used in connection with checkout. 2w
      cart_ver Used in connection with shopping cart. 2w
      checkout Used in connection with checkout. 4w
      checkout_token Used in connection with checkout. 1y
      dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
      hide_shopify_pay_for_checkout Used in connection with checkout. session
      keep_alive Used in connection with buyer localization. 2w
      master_device_id Used in connection with merchant login. 2y
      previous_step Used in connection with checkout. 1y
      remember_me Used in connection with checkout. 1y
      secure_customer_sig Used in connection with customer login. 20y
      shopify_pay Used in connection with checkout. 1y
      shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
      storefront_digest Used in connection with customer login. 2y
      tracked_start_checkout Used in connection with checkout. 1y
      checkout_one_experiment Used in connection with checkout. session
      checkout_session_lookup Used in connection with checkout. 3w
      checkout_session_token_<<token>> Used in connection with checkout. 3w
      identity-state Used in connection with customer authentication. 24h
      identity-state-<<token>> Used in connection with customer authentication. 24h
      identity_customer_account_number Used in connection with customer authentication. 12w

      Reporting and Analytics

      Name Function Duration
      _landing_page Track landing pages. 2w
      _orig_referrer Track landing pages. 2w
      _s Shopify analytics. 30min
      _shopify_d Shopify analytics. session
      _shopify_s Shopify analytics. 30min
      _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
      _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
      _shopify_y Shopify analytics. 1y
      _y Shopify analytics. 1y
      _shopify_evids Shopify analytics. session
      _shopify_ga Shopify and Google Analytics. session
      customer_auth_provider Shopify analytics. session
      customer_auth_session_created_at Shopify analytics. session

       

      The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

      You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

      Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

      Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

      Do Not Track

      Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

      Changes

      We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

      Complaints

      As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

      If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

      Last updated: [03/01/2023]



      Based on 8327 reviews
      89%
      (7452)
      5%
      (447)
      2%
      (129)
      1%
      (88)
      3%
      (212)
      Great choice

      Building my first aquascape was easy shopping here and their selection is amazing. I'll be back for livestock soon.

      N
      Ludwigia Palustris Green
      Nima B. (United States)
      Great Quality

      Shipping was fast very satisfied of the packagings

      Perfect plants

      Even after being delayed they came in perfect condition, even had little flowers.

      D
      Anubias Nana [Bulk Discount]
      Dennis B. (United States)

      Perfect!!!

      j
      Eriocaulon Cinereum
      john s. (United States)
      yellow and dying

      havent thrown anything out yet. Jury is still out of whether the plants will survive. Will wait and see... otherwise everything else about my order is/was fine.

      S
      Nymphaea Queen of Siam
      Steve R. (United States)
      Very happy with order.

      Very healthy tuber arrived two days ago. Arrived with 5 leaves and a bloom already formed....Tropicals never fail to amaze me at how fast they can grow and bloom! Thanks for the great addition to my summer pond!

      f
      Cabomba Aquatica
      francis f. (United States)
      Great plants love them!

      Everything came so good and wrapped so nice 🔥

      D
      Java Fern Lace Windelov (Mini Size)
      Dennis B. (United States)

      Java Fern Lace Windelov (Mini Size)

      D
      Anubias Petite [Bulk Discount]
      Dante M. (United States)
      Amazing plants!!

      I’ve ordered a few times now from Aquarium Plants Factory and no matter the plant whether it’s stems, Anubias or Buce they always come in beautifully packed with minimal to no melt in my tanks! I will definitely purchasing from them again to stock my planted tanks and I’ll happily recommend them to friends in the hobby looking to buy plants!! Thank you again!

      B
      Micranthemum Monte Carlo
      Beth C. (United States)
      Monte Carlo

      Absolutely beautiful and healthy. Arrived in great shape!

      L
      Anubias Stardust Mini
      Lawrence G. (United States)
      Unique anubia

      Beautiful little anubia in great shape. Able to divide into 3 plants. Fast shipping. Would buy from this seller again

      M
      Myriophyllum Mattogrossense
      Mike M. (United States)
      african water fern

      arrived after 3 days in shipping, ( I live in the middle of the corn patch), All green and healthy

      @
      Anacharis
      @kuzam (United States)
      Anacharis can bloom!

      Mine are flowering!

      W
      Anubias Congensis Broad Leaf
      Wilfrido D. (Dominican Republic)
      Muy buena calidad

      Las plantas llego en excelente condiciones.

      R
      Hydrocotyle Tripartita
      Robert S. (United States)

      Awesome healthy plants

      S
      Dwarf Hairgrass Mini
      Simon S. (United States)
      Very green

      They came out of the bag in perfect condition, no rot or anyhting. NOTE, you dont get a supper large amount so you might want to buy like 4-8 of these if you want to fully carpet a 10 gallon tank. I bought 2, and it worked well for just a small part of the front of my tank.

      K
      Anubias Varking
      Kevin N. (United States)
      Had some anubias rot

      I been a fan of Aquarium Plant Factory and never had an issue. The plant had some rot on it and had to cut some of it. However I was still able to recover 60% of the plant after trimming the rots. I will still continue buying from Aquarium Plant Factory and continue supporting them. I won’t let one issue stop me from buying more plants. They have always been good to me.

      S
      Ludwigia Brevipes (Needle Leaf Repens)
      Shawn M. (United States)
      Healthy plants!

      All of my plants were very healthy on arrival and once they adapted too growing submerged look gorgeous 😍

      B
      Rotala Sunset
      Brittany L. (United States)

      Rotala Sunset

      J
      Red Tiger Lotus
      Jay R. (United States)
      OK!

      I have had a lot of bad experiences purchasing these beautiful little nuggets, however, when I receive these beautiful little nuggets, I felt around they were firm and hard like they’re supposed to be one of them actually had a little point of a leaf starting to grow so you know that one was ready to come out. I have one other in my tank and it’s doing beautifully so I know these two are gonna be just as happy. They did come in healthy and firm the way they’re supposed to be. Thank you.

      J
      Alternanthera Reineckii Mini
      Jay R. (United States)
      The plants actually look a lot different than the photo

      Yes, I read the disclaimer L O L just saying, they were still beautiful and almost an unworldly red color when I receive them. If you can keep them in this beautiful condition in your tank, consider yourself lucky but I do not believe they’re gonna stay as vibrant in mine lol. But you’ll never know until you try.

      J
      Cryptocoryne Undulatus 'Red'
      Jay R. (United States)
      They came in healthy

      The plant I received came in looking beautiful and healthy, however, we’ll see how they like my tank lol. I hope they continue to grow as beautifully as they came in.

      N
      Hydrocotyle Tripartita Mini
      Noah G. (United States)
      Amazingly Small Plant

      I could tell it was a small plant from the pictures but it did not hit me until I saw it with my own eyes. The entire amount that I received, which was a generous portion, sat comfortably within the confines of Hydrocotyle Leucocephala! And it wasn't even the biggest leaf! Very pleased with the health, quality and quantity. Thank you!

      Awesome Plant!

      Great portion and healthy.

      B
      Ludwigia Palustris Green
      Bradley E. (United States)
      Beautiful, well grown plants!

      I recieved all the Ludwigia perfectly packed! The rooted cuttings were well grown and were recieved without any damage. Thank you for growing great quality plants!