Privacy

This Privacy Policy describes how vitroculture.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at aquariumplantsfactory@gmail.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Customer support information
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
    • Disclosure for a business purpose: to provide customer support.
    • Personal Information collected: to provide customer support.
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
    • Disclosure for a business purpose: to provide customer support.
    • Personal Information collected: to provide customer support.

Minors

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

COMMON LINKS INCLUDE:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Lawful basis

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

       

      Your rights

      GDPR

      If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

      Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

      CCPA

      If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

      If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

      Cookies

      A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

      We use the following cookies to optimize your experience on our Site and to provide our services.

      [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

      Cookies Necessary for the Functioning of the Store

      Name Function Duration
      _ab Used in connection with access to admin. 2y
      _secure_session_id Used in connection with navigation through a storefront. 24h
      _shopify_country Used in connection with checkout. session
      _shopify_m Used for managing customer privacy settings. 1y
      _shopify_tm Used for managing customer privacy settings. 30min
      _shopify_tw Used for managing customer privacy settings. 2w
      _storefront_u Used to facilitate updating customer account information. 1min
      _tracking_consent Tracking preferences. 1y
      c Used in connection with checkout. 1y
      cart Used in connection with shopping cart. 2w
      cart_currency Used in connection with shopping cart. 2w
      cart_sig Used in connection with checkout. 2w
      cart_ts Used in connection with checkout. 2w
      cart_ver Used in connection with shopping cart. 2w
      checkout Used in connection with checkout. 4w
      checkout_token Used in connection with checkout. 1y
      dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
      hide_shopify_pay_for_checkout Used in connection with checkout. session
      keep_alive Used in connection with buyer localization. 2w
      master_device_id Used in connection with merchant login. 2y
      previous_step Used in connection with checkout. 1y
      remember_me Used in connection with checkout. 1y
      secure_customer_sig Used in connection with customer login. 20y
      shopify_pay Used in connection with checkout. 1y
      shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
      storefront_digest Used in connection with customer login. 2y
      tracked_start_checkout Used in connection with checkout. 1y
      checkout_one_experiment Used in connection with checkout. session
      checkout_session_lookup Used in connection with checkout. 3w
      checkout_session_token_<<token>> Used in connection with checkout. 3w
      identity-state Used in connection with customer authentication. 24h
      identity-state-<<token>> Used in connection with customer authentication. 24h
      identity_customer_account_number Used in connection with customer authentication. 12w

      Reporting and Analytics

      Name Function Duration
      _landing_page Track landing pages. 2w
      _orig_referrer Track landing pages. 2w
      _s Shopify analytics. 30min
      _shopify_d Shopify analytics. session
      _shopify_s Shopify analytics. 30min
      _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
      _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
      _shopify_y Shopify analytics. 1y
      _y Shopify analytics. 1y
      _shopify_evids Shopify analytics. session
      _shopify_ga Shopify and Google Analytics. session
      customer_auth_provider Shopify analytics. session
      customer_auth_session_created_at Shopify analytics. session

       

      The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

      You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

      Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

      Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

      Do Not Track

      Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

      Changes

      We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

      Complaints

      As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

      If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

      Last updated: [03/01/2023]



      Based on 8858 reviews
      88%
      (7832)
      5%
      (485)
      2%
      (155)
      1%
      (113)
      3%
      (273)
      Plants were a lot bigger than expected

      As described, excellent packing & fast shipping. The plants were very healthy and a LOT bigger than the same species of plants I’ve had in the past from other sources.

      c
      Christmas Moss
      cameron v. (United States)
      Ordered a few “starter” plants

      So far so good! Plants came in healthy and well packaged. Got some plants for my son’s new tank and put some Christmas moss in the other tank and the shrimp loved it!!

      D
      Cryptocoryne Wendtii Green
      DERRICK D. (United States)
      Itty bitty

      Ok plantains is disappointing

      M
      Myriophyllum Aquaticum
      Matthew L. (United States)

      Myriophyllum Aquaticum

      W
      Java Fern Philippine Mini
      Wilfrido D. (Dominican Republic)
      Excelente

      Muy buena calidad de plantas

      M
      Anubias Pangolino
      Mary H. (United States)
      Plant Quality

      Plants arrived in great shape and seemed to respond almost immediately. I do have to comment on shipping cost. That was a lot of money to send such a small package through the mail. But, I will definitely buy again because of the selection and quality.

      K
      Selaginella Kraussiana Mini
      Kimi G. (United States)

      Packed great and great plant quality

      W
      Cryptocoryne Albida Red
      Wilfrido D. (Dominican Republic)
      Excelente

      Muy buena calidad.

      D
      APF Plant Weights
      DERRICK D. (United States)

      So far

      A
      Cryptocoryne Becketii
      Alan D. (United States)
      Cryptocoryne becketii

      After having the plants in my tank for a while they didn't go through the dreaded crypt melt I've experienced in the past.
      They actually are thriving,putting out new leaves and developing a nice root system. I attribute this to having received really healthy stock to start with

      A
      Echinodorus Hadi Red Pearl Vitro Culture
      Anonymous (United States)
      Wounderful!!!

      Very healthy plants. Just wish there were a couple more in the culture.

      Hygrophila angustifolia

      Received some very full healthy plants with a lot of established leaves. Made a great addition to my tank

      S
      Samolus Parviflorus Red
      Sophia B.(. (United States)
      Healthy emersed growth

      Healthy plant but not submerged

      A
      Staurogyne Porto Velho
      Alan D. (United States)
      Porto velho

      I received a really healthy group of plants that were a great addition to my aquarium

      K
      Anubias Dark Moon
      K. A. (United States)
      Beautiful!

      This plant is beautiful and looks great! Very healthy.

      Beautiful color

      The color is so pretty. It grows supper fast. Ive had it since sept 26th.

      Beautiful plant

      This plant is so pretty. It came nice and healthy and has grown quite a bit. Its doing great. Has a nice color even without CO2. Ive had it since sept 26th.

      L
      Subwassertang Moss (Round Pellia)
      Linda R. (United States)
      Very interesting moss

      I like the texture this moss has and so far it is growing. It came packaged nicely and in good health.

      L
      Bacopa Monnieri Vitro Culture
      Linda R. (United States)
      Very nice

      Came nicely packaged and healthy. Ive had this plant since sept 26th and it has grown quite tall already.

      L
      Anubias Minima Variegated
      Linda R. (United States)
      So pretty

      These are very pretty. Came nicely packaged and healthy. Ive had it since sept 26th and it has already grown a new leaf.

      L
      Echinodorus Rose Vitro Culture
      Linda R. (United States)
      Beautiful

      It cames packaged well and in great condition. Ive had it since sept 26th and it already has grown a lot.

      S
      Myriophyllum Mattogrossense
      Scott D. (United States)

      Very healthy looking plants and a decent amount too

      Excellent pearl weed

      I have never gone wrong with any vitro culture from Aquarium Plants Factory. Just outstanding quality.

      T
      Ludwigia Repens
      Terri S. (United States)
      Ludwigia Repens

      The order arrived on time and in great condition. My Ludwigia continues to be healthy and is rooting out nicely. I'll definitely order again.

      O
      Guppy Grass
      Otis P. (United States)
      Excited

      We are so excited about getting guppy grass again. The specimens came clean without hitchhikers. It is taking them a bit to acclimate to being submerged. We didnt realize they were short clippings. Hopefully they will grow as rapidly as expected.