Shipping Information

Handling time for Live Plants orders:
 
Live plants are shipped from Monday - Saturday if you choose United States Postal Services (USPS): Most plant-only orders can ship out within 1-3 business days excluded out-of-stock, pre-order, or backorder products.
UPS 2-Days and UPS Overnight only ship from Monday-Wednesday to ensure they arrived in the same week. Please be mindful we also have 1-2 business days handling time, so please placed your order on or before Tuesday, the cut off time is 6:00 AM Pacific Time (PT)
 
Handling time for Live Animals orders:
Live Animals are shipped from  Monday - Wednesday: Live Animals orders take longer to ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.
Free ShippingWe offer Free Shipping on eligible orders.
  • Free Shipping will take 2-5 days to reach you
  • If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery. 
    Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See U.S. Postal Service website for further detail. 
    • We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
    Refused Shipment PolicyAll customers must keep their address information up-to-date!
    • Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
    • Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable
    Cancellations: We understand sometimes thing goes out of control.
    • Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers. 

    Return Policy: All sales are final

    • We do not accept returns or exchanges for Live Plants and Live Animals
      Based on 8857 reviews
      88%
      (7831)
      5%
      (485)
      2%
      (155)
      1%
      (113)
      3%
      (273)
      c
      Christmas Moss
      cameron v. (United States)
      Ordered a few “starter” plants

      So far so good! Plants came in healthy and well packaged. Got some plants for my son’s new tank and put some Christmas moss in the other tank and the shrimp loved it!!

      D
      Cryptocoryne Wendtii Green
      DERRICK D. (United States)
      Itty bitty

      Ok plantains is disappointing

      M
      Myriophyllum Aquaticum
      Matthew L. (United States)

      Myriophyllum Aquaticum

      W
      Java Fern Philippine Mini
      Wilfrido D. (Dominican Republic)
      Excelente

      Muy buena calidad de plantas

      M
      Anubias Pangolino
      Mary H. (United States)
      Plant Quality

      Plants arrived in great shape and seemed to respond almost immediately. I do have to comment on shipping cost. That was a lot of money to send such a small package through the mail. But, I will definitely buy again because of the selection and quality.

      K
      Selaginella Kraussiana Mini
      Kimi G. (United States)

      Packed great and great plant quality

      W
      Cryptocoryne Albida Red
      Wilfrido D. (Dominican Republic)
      Excelente

      Muy buena calidad.

      D
      APF Plant Weights
      DERRICK D. (United States)

      So far

      A
      Cryptocoryne Becketii
      Alan D. (United States)
      Cryptocoryne becketii

      After having the plants in my tank for a while they didn't go through the dreaded crypt melt I've experienced in the past.
      They actually are thriving,putting out new leaves and developing a nice root system. I attribute this to having received really healthy stock to start with

      A
      Echinodorus Hadi Red Pearl Vitro Culture
      Anonymous (United States)
      Wounderful!!!

      Very healthy plants. Just wish there were a couple more in the culture.

      Hygrophila angustifolia

      Received some very full healthy plants with a lot of established leaves. Made a great addition to my tank

      S
      Samolus Parviflorus Red
      Sophia B.(. (United States)
      Healthy emersed growth

      Healthy plant but not submerged

      A
      Staurogyne Porto Velho
      Alan D. (United States)
      Porto velho

      I received a really healthy group of plants that were a great addition to my aquarium

      K
      Anubias Dark Moon
      K. A. (United States)
      Beautiful!

      This plant is beautiful and looks great! Very healthy.

      Beautiful color

      The color is so pretty. It grows supper fast. Ive had it since sept 26th.

      Beautiful plant

      This plant is so pretty. It came nice and healthy and has grown quite a bit. Its doing great. Has a nice color even without CO2. Ive had it since sept 26th.

      L
      Subwassertang Moss (Round Pellia)
      Linda R. (United States)
      Very interesting moss

      I like the texture this moss has and so far it is growing. It came packaged nicely and in good health.

      L
      Bacopa Monnieri Vitro Culture
      Linda R. (United States)
      Very nice

      Came nicely packaged and healthy. Ive had this plant since sept 26th and it has grown quite tall already.

      L
      Anubias Minima Variegated
      Linda R. (United States)
      So pretty

      These are very pretty. Came nicely packaged and healthy. Ive had it since sept 26th and it has already grown a new leaf.

      L
      Echinodorus Rose Vitro Culture
      Linda R. (United States)
      Beautiful

      It cames packaged well and in great condition. Ive had it since sept 26th and it already has grown a lot.

      S
      Myriophyllum Mattogrossense
      Scott D. (United States)

      Very healthy looking plants and a decent amount too

      Excellent pearl weed

      I have never gone wrong with any vitro culture from Aquarium Plants Factory. Just outstanding quality.

      T
      Ludwigia Repens
      Terri S. (United States)
      Ludwigia Repens

      The order arrived on time and in great condition. My Ludwigia continues to be healthy and is rooting out nicely. I'll definitely order again.

      O
      Guppy Grass
      Otis P. (United States)
      Excited

      We are so excited about getting guppy grass again. The specimens came clean without hitchhikers. It is taking them a bit to acclimate to being submerged. We didnt realize they were short clippings. Hopefully they will grow as rapidly as expected.

      Awesome plant

      Plant arrived alive and healthy and the day after I put it into the tank it started growing and developing new leaves. Highly recommended