Shipping Information

Handling time for Live Plants orders:
 
Live plants are shipped from Monday - Saturday if you choose United States Postal Services (USPS): Most plant-only orders can ship out within 1-3 business days excluded out-of-stock, pre-order, or backorder products.
UPS 2-Days and UPS Overnight only ship from Monday-Wednesday to ensure they arrived in the same week. Please be mindful we also have 1-2 business days handling time, so please placed your order on or before Tuesday, the cut off time is 6:00 AM Pacific Time (PT)
 
Handling time for Live Animals orders:
Live Animals are shipped from  Monday - Wednesday: Live Animals orders take longer to ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.
Free ShippingWe offer Free Shipping on eligible orders.
  • Free Shipping will take 2-5 days to reach you
  • If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery. 
    Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See U.S. Postal Service website for further detail. 
    • We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
    Refused Shipment PolicyAll customers must keep their address information up-to-date!
    • Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
    • Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable
    Cancellations: We understand sometimes thing goes out of control.
    • Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers. 

    Return Policy: All sales are final

    • We do not accept returns or exchanges for Live Plants and Live Animals
      Based on 8091 reviews
      90%
      (7253)
      5%
      (434)
      2%
      (123)
      1%
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      (197)
      W
      Anubias Giant Stardust
      Wilfrido D. (Dominican Republic)
      Excelente

      Muy buenas plantas.

      S
      Java Fern Broad Leaf
      Stephanie K. (United States)

      Java Fern Broad Leaf

      S
      Bucephalandra Antyovani
      Stephanie K. (United States)

      Bucephalandra Antyovani

      j
      Vallisneria Gigantea
      jeff l. (United States)
      valisneria gigantea

      Plants arrived on time in great condition. They are actually Gigantea, not another species of Valisneria. I'm very happy!

      Good color, in great shape for a plant family prone to shipping melt, and nice, dense growth.

      Great color, minimal melt from a plant prone to shipping melt.

      Came in great shape for a stem plant notorious for melt during shipping.

      Small but healthy portion of one of the hardest plants to kill. Arguably THE best beginner plant.

      Fun plant!

      The stems came with beautiful color and have already grown quite a bit inland gotten much fluffier. I’m having a bit of trouble getting them to root, so they often float around the tank, but they seem to be doing well otherwise! Pictured day one and day seven.

      Beautiful plant!

      So so so pretty, one of my favorites. This plant has been in my aquarium for a week and is doing incredibly! It seems to already be growing. Pictured day one and day seven.

      Awesome plant!

      Beautiful and vibrant on arrival. Most stems have done perfectly in the first week, two melted quite a bit but are already showing some regrowth. Pictured on day one and day seven.

      Very nice and healthy

      B
      Echinodorus Red Chameleon
      Becky S. (United States)

      Doing well, thriving

      a
      Echinodorus Small Bear
      anneleise b. (United States)
      Nice and Healthy

      Plants looked great upon arrival to Vermont in winter.

      M
      Anubias Congensis Mini
      Monica M. (United States)
      Anubias Congensis Mini

      Plants arrived fresh and healthy!

      A
      Banana Lily
      Anonymous (United States)
      Two Out of Three

      Two arrived perfectly fine. The third was covered in mold when I opened the bag and some bananas fell off. Hoping the extra little banana pieces might sprout a rhizome. The rest of it I let the bladdersnails clean in the 20gal. They seemed to like the free yummy white mold. 5 days later and its having rot issues which isnt surprising since the mold had to have been eating something (assuming the rot). Hoping it pulls through but oh well. I wasnt able to open the package the day it arrived as I was out of town but it was brought inside and kept away from sunlight and heat or cold.

      A
      Piptospatha Ridleyi Vitro Culture
      Allyson O. (United States)

      Piptospatha Ridleyi Vitro Culture

      J
      Bacopa Salzmannii 'Purple'
      Jay (United States)
      Excellent

      the quality is some of the best available online

      S
      Pink Amazon Sword
      Stephanie K. (United States)

      Pink Amazon Sword

      A
      Cardamine Lyrata
      A M. (United States)
      Healthy roots!

      Theyve withstood and held firm into the media as corycats have been shuffling and snuffling in the substrate near them for a week so far, and had decently long roots when they arrived. Minimal melting a week in with a small boost of liquid fertilizer and iron.

      A
      Red Root Floater
      A M. (United States)
      Excellent Condition, Vigorous Growth

      They arrived and I wasnt able to put my plants in same day due to being out of town when they showed up. The next day I put them in the tank and after 5 days theyre already producing more leaves with minimal melting. A teensy bit of duckweed showed up so I assume it was stuck to one, thats fine thats a bonus for me. Outcompete my red algae, little floating plants, feast upon the nutrients!

      Stable and steady!

      I am dry starting the UG in a UNS P90 and so far so good! No apparent die off, but that’s more reserved for the flooding phase. I will say however that from the many vendors I’ve tried, this vendor leaves its competitors miles away from a product quality and qty per cost perspective!!! Definitely a return customer!!

      Amazing

      Amazing quality, I do miss when they used to ship in the containers with the lids but this system is ok too. The overall plant quality was great. I had no idea the current form was going to be so pink but the plants are doing great with CO2 and high light

      R
      Christmas Moss
      ROBERTO P. (United States)
      Nice plants

      Really happy with my order. Quality plants and quality service. I’ll buy again for sure. Thank you

      Came in looking great - large, healthy tissue culture strip.