Shipping Information

Handling time for Live Plants orders:
 
Live plants are shipped from Monday - Saturday if you choose United States Postal Services (USPS): Most plant-only orders can ship out within 1-3 business days excluded out-of-stock, pre-order, or backorder products.
UPS 2-Days and UPS Overnight only ship from Monday-Wednesday to ensure they arrived in the same week. Please be mindful we also have 1-2 business days handling time, so please placed your order on or before Tuesday, the cut off time is 6:00 AM Pacific Time (PT)
 
Handling time for Live Animals orders:
Live Animals are shipped from  Monday - Wednesday: Live Animals orders take longer to ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.
Free ShippingWe offer Free Shipping on eligible orders.
  • Free Shipping will take 2-5 days to reach you
  • If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery. 
    Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See U.S. Postal Service website for further detail. 
    • We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
    Refused Shipment PolicyAll customers must keep their address information up-to-date!
    • Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
    • Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable
    Cancellations: We understand sometimes thing goes out of control.
    • Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers. 

    Return Policy: All sales are final

    • We do not accept returns or exchanges for Live Plants and Live Animals
      Based on 7998 reviews
      90%
      (7188)
      5%
      (428)
      2%
      (121)
      1%
      (73)
      2%
      (186)
      T
      Anubias Pinto
      Todd P. (United States)
      Arrived looking great.

      I am very pleased with my order.

      T
      Anubias Jalapeno
      Todd P. (United States)
      Came in in great condition. Nice and full.

      Arrived in great condition. Nice and full

      P
      Dwarf Baby Tears Vitro Culture
      Phillip B. (United States)
      Small

      The plants arrived alive and healthy, but the portions were small for the price

      A
      Cryptocoryne Undulatus 'Red'
      Alan W. (United States)
      Aquarium Plants Shippment

      Just received today, all look excellent and packaging was exceptional.
      CT temps were in the low teens and they rode on a USPS mail delivery truck before I was able to P/U @ PO this morning. Thanks for great product

      D
      Bucephalandra White Marble Vitro Culture
      Denise O. (United States)
      Great Quality, Even Better Customer Service

      Ordered almost everything I needed from here to plant my 60 gallon breeder. Was a really big order. Had issues with USPS losing my package. Customer service was very responsive and helpful sending it out again with UPS. The second time it arrived on time, and all the plants were in good shape and looked great. Very happy customer all around. And my scape looks awesome.

      C
      Bucephalandra Brownie Purple
      Chip Z. (United States)

      Bucephalandra Brownie Purple

      R
      Hygrophila Lancea
      RW (United States)
      Worth a try

      Super fast shipping. Most of the plants in my order were in good condition except the lancea. It came in with a lot of leaves turning black or transparent. A lot of leaves fell off within the first few days. Hopefully it bounces back, everything else seems to be doing good though. I would still recommend this company for its fair pricing, fast shipping, and decent quality plants

      Great quality

      Very happy return customer, I got the pearl weed in gel, order was well insulated against the cold. Washed the gel off and planted straight into my substrate. Has taken off since planting about a week ago.

      C
      Fissidens Nobilis
      Cynthia G.C. (United States)
      Plants arrived via an isulated box

      Plants were good, some were smaller than expected, good quality.

      Great quality

      Great quality very happy with my purchase

      Anubias Plants Package [Grower’s Choice]

      A
      Anubias Barteri Large Size
      Alexander J. (United States)

      My plants arrives healthy beautiful. They look great in my aquarium

      j
      Java Fern Red
      jerri r.(. (United States)
      Came in they looked great

      Java ferns came in quickly although I preferred for an entire intact root because most of the time java fern only produce spores when they are cut stems like these and the stems themselves don't propagate they just die, only the leaves makes new plants wich takes a very very long time, but this isnt plant factory's fault every retail store does this, I still love the leaves that were given to me and hopefully I can see that redish color pop out in the new spores

      Good plants

      Plants arrived healthy and are still going strong.

      D
      Guppy Grass
      Dakota M.

      Good stuff

      N
      Java Fern Petite
      Natalie W. (United States)

      awesome!

      Plants were happy and healthy with great roots.

      T
      Ludwigia Senegalensis
      Timothy M. (United States)
      Beautiful

      The plants here are utterly beautiful no other words can describe it if you have not tried them out please do so you will not be disappointed.

      R
      Bucephalandra White Marble
      Roger C. (United States)
      Late delivery

      I recieved my order late, but after recieving the order I was suprized to see that the plants looked to be in good shape, after being in the dark for 6 days. If the plants live i'll be satisfied.

      M
      Java Fern Petite
      Marcus P. (United States)
      Not clumped just leaves

      I received 4 or 5 loose leaves. Fortunately the leaves does seem to have some semblance of roots that are hopefully viable. Definitely nothing like the photo.

      M
      Anubias Minima Dragon Claw
      Marcus P. (United States)
      Very nice

      Excellent potted form!!

      a
      Hygrophila Pinnatifida
      andrew n. (United States)
      Well…..

      Unfortunately they arrived five days late thanx t the carrier but thanx t the excellent packaging the plants seem okay. Got them in right away and fingers crossed.

      L
      Phoenix Moss (Fissidens Fontanus)
      Lori J. (United States)

      Arrived looking healthy and green. Fills in the spaces between the rocks in my tank very well. Very happy with how it looks.

      C
      Bucephalandra Green Godzilla
      Chip Z. (United States)
      Great plants

      The bunch I ordered had 3 or 4 separate plants that were very happy and healthy. One plant already has a bud forming.

      J
      Vallisneria Americana
      JUSTIN W. (United States)
      Frozen plants

      Recommend all customers always take pictures of each plant before opening bag. Only after opening the bags did I notice how mushy the plants were. The order was entirely lost due to freezing. While the company worked with me to an extent. I lost 50% of the value of the order. I reordered only some plants with the 50% credit received and emailed specifically requesting the company to include a heat pack to alleviate another frozen order. When the package arrived, no heat pack. While the plants did make it this time, it’s irresponsible to send plants in cold climates without proper packaging. The company needs a comment section for special notes or instructions prior to final order placement.