Shipping Information

Handling time for Live Plants orders:
 
Live plants are shipped from Monday - Saturday if you choose United States Postal Services (USPS): Most plant-only orders can ship out within 1-3 business days excluded out-of-stock, pre-order, or backorder products.
UPS 2-Days and UPS Overnight only ship from Monday-Wednesday to ensure they arrived in the same week. Please be mindful we also have 1-2 business days handling time, so please placed your order on or before Tuesday, the cut off time is 6:00 AM Pacific Time (PT)
 
Handling time for Live Animals orders:
Live Animals are shipped from  Monday - Wednesday: Live Animals orders take longer to ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.
Free ShippingWe offer Free Shipping on eligible orders.
  • Free Shipping will take 2-5 days to reach you
  • If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery. 
    Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See U.S. Postal Service website for further detail. 
    • We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
    Refused Shipment PolicyAll customers must keep their address information up-to-date!
    • Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
    • Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable
    Cancellations: We understand sometimes thing goes out of control.
    • Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers. 

    Return Policy: All sales are final

    • We do not accept returns or exchanges for Live Plants and Live Animals
      Based on 7680 reviews
      91%
      (6965)
      5%
      (401)
      1%
      (106)
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      (143)
      R
      Alternanthera Pink Sunset
      Rich P. (United States)

      Alternanthera Pink Sunset

      C
      Echinodorus Red Rubin
      Christina K. (United States)
      Wonderful plants

      I ordered my plans on Friday the 13th of December. they shipped Monday the 16th from California and arrived in New York on Thursday the 19th. Fast shipping the plants are wonderful they're flourishing in my tank. Today is the 21st so it's only been a few days but I'm not seeing any signs of melting or disease. The weather was kind of cold here in New York but the plants arrived safely. I will definitely be returning for more when I need them.

      I love this company!

      Every time I order my plants are in great condition and it always arrives quickly! Thankful for it!

      M
      Salvinia Cucullata
      Mel t. (United States)
      It's awesome

      This is the cutest floating plant ever. It's pretty big and the roots are thick! So it's great for eggs/fry. It also looks really cool. Mine all arrived healthy with about 5 good sized pieces

      M
      Phoenix Moss (Fissidens Fontanus)
      Mel t. (United States)
      Love it

      Arrived alive and healthy with a good amount of the moss in a nice little baggie. My shrimp love it

      D
      Hygro Willow (Hygrophila Angustifolia)
      Daphne M. (United States)
      Great Quality Plants

      I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

      D
      Bolbitis Heteroclita
      Daphne M. (United States)
      Great Quality Plants

      I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

      Great Quality Plants

      I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

      D
      Echinodorus Argentinensis
      Daphne M. (United States)
      Great Quality Plants

      I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

      D
      Anubias Paxing
      Daphne M. (United States)
      Great Quality Plants

      I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

      D
      Hygrophila Corymbosa
      Daphne M. (United States)
      Great Quality Plants

      I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

      m
      Anubias Heterophylla
      mary g. (United States)
      beautiful and still healthy

      Our fish loves these plants.

      M
      Cryptocoryne Parva
      Michael M. (United States)

      Cryptocoryne Parva

      P
      Anubias Petite on Driftwood
      Philip C. (United States)
      Great additions to the shallow pond in my reptile enclosures.

      I have two reptile enclosures with ponds in them. They are 9 gallons but shallow as they are meant for the reptile to bathe in. So there are some little nano fish that dont mind shallow water. A few dwarf shrimp that love places to hide, 2 corys, and 1 snail in each. The anubias are perfect for the shrimp and corys to hide in/under. They are well placed on their driftwood bed. Arrived healthy and are currently thriving in their new home. Great little plants. I just ordered a bunch more actually.

      H
      Salvinia Cucullata
      Herbert (United States)
      Very nice plant

      This plant is bigger than I was expecting it to be but I love it. It's such a different floater. I'm looking forward to seeing how fast it grows.

      H
      Cryptocoryne Green Gecko
      Herbert (United States)
      Really nice looking plant

      I was expecting this to die back or "melt" because it's a crypt but it hasn't. I love the bright green color.

      S
      Java Moss Coconut Cave
      Shannon B. (United States)

      Beautiful

      Great Buce

      As always great product
      Great communication
      Beautiful packaging

      C
      Anubias Varking
      Customer (United States)
      Anubias Varking

      Very nice portion of this plant I had ordered once before this order. The plants all arrived very well packaged and was numbered as well to the plant packaged.

      Lots of pieces, all healthy

      I was able to split 16 good sized pieces off of the tissue culture I received. All lovely color and vibrant growth, no dead leaves and most of them were trying to grow thick roots

      A
      Hygrophila Pinnatifida
      Allianna (United States)
      Healthy

      Fantastic look and adds great texture. The plants I received are healthy and pest free.

      A
      Rotala Hra
      Allianna (United States)
      Great Quality

      Received a great number of stems that all had a healthy number of leaves. I've noticed now after 5 days that some of them are starting to melt.

      A
      Cryptocoryne Lucens
      Allianna (United States)
      Quite small but healthy so far

      I've heard crypt melt can be bad but so far so good. They arrived in great condition.

      A
      Bucephalandra Purple Mini
      Allianna (United States)
      Healthy, small plants

      Very small but the rhizome was healthy upon arrival and easy to split the plants apart. Great color. Very healthy.

      A
      Micranthemum Glomeratus (Pearl Weed)
      Allianna (United States)
      Great bright green and healthy!

      Great leaf health and it has adjusted well to the tank! Beautiful bright green!