Shipping Information

Handling time for Live Plants orders:
 
Live plants are shipped from Monday - Saturday if you choose United States Postal Services (USPS): Most plant-only orders can ship out within 1-3 business days excluded out-of-stock, pre-order, or backorder products.
UPS 2-Days and UPS Overnight only ship from Monday-Wednesday to ensure they arrived in the same week. Please be mindful we also have 1-2 business days handling time, so please placed your order on or before Tuesday, the cut off time is 6:00 AM Pacific Time (PT)
 
Handling time for Live Animals orders:
Live Animals are shipped from  Monday - Wednesday: Live Animals orders take longer to ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.
Free ShippingWe offer Free Shipping on eligible orders.
  • Free Shipping will take 2-5 days to reach you
  • If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery. 
    Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See U.S. Postal Service website for further detail. 
    • We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
    Refused Shipment PolicyAll customers must keep their address information up-to-date!
    • Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
    • Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable
    Cancellations: We understand sometimes thing goes out of control.
    • Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers. 

    Return Policy: All sales are final

    • We do not accept returns or exchanges for Live Plants and Live Animals
      Based on 8344 reviews
      89%
      (7463)
      5%
      (447)
      2%
      (129)
      1%
      (90)
      3%
      (214)

      Good quality

      F
      Weeping Moss Vitro Culture
      Frank J. (United States)
      Weeping moss

      Beautiful vitro culture, fast shipping, will definitely be a return customer. A++

      R
      Bucephalandra Red Mini Coin
      Rafael V.j. (United States)
      best purchase!

      Excellent quality, all the plants arrived in excellent condition, recommended!

      L
      Anubias Barteri Dark Angel
      Lawrence G. (United States)
      My Dark Angel disintegrated

      My Dark Angel arrived in good condition, but 1 week after affixing to driftwood it lost all its leaves and the rhizome became mushy and rotted....a total loss. Also, purchased an anubias stardust mini and the same thing happened. In my tank I have several healthy anubias. Only thing seller offered was a 10% discount, but that doesn't help much with the $20.00 shipping fee. Very disappointed and will never again order from this seller due to their not backing up their plants. Included are before(day of attaching to driftwood) and after 1 week pictures showing total loss of plants(Dark Angel on top and Stardust lower left)

      L
      Anubias Stardust Mini
      Lawrence G. (United States)
      Stardust 1 week later...Lawrence G

      I gave the seller a glowing review with photos right after I planted the stardust 1 week ago....but I should have waited on giving the review(I wish you could rate 0 stars) that I am updating now because my pretty little anubias has melted away and the rhizome has disintegrated, so buyer beware. When I notified the company what happened, they were less that accommodating, offering me a paltry 10% discount on future orders....I do not plan on purchasing from this seller ever again. In the same order I purchased a dark angel anubias and the result of total melting was the same. I have other anubias ordered from different sellers in this tank and my 7 other tanks and they are doing fine.

      M
      Bacopa Monnieri
      Mohit B. (United States)
      Great products and good delivery

      delivery was quick and everything arrived very well packages

      G
      Bucephalandra Giant Catherine
      Gerade G. (United States)
      Love my product

      Came perfect and healthy

      T
      Anubias Pangolino
      Todd R. (United States)
      Awesome very small leaves

      Leaves of this anubias are awesome and quite small. Exactly what was wanted.

      Anubius barteri.

      Perfect plant now in my blue dream shrimp tank

      J
      Anubias Petite White
      Jahroy (United States)
      Anubias Petite White

      These plants came in nice and healthy. I was able to get 2 plants out of each. They add another dimension to my tank. Like these will purchase again.

      J
      Anubias Pinto
      Jahroy (United States)
      Anubias Pinto

      These plants came in nice and healthy. I was able to get 2 plants out of each. Like these will purchase again.

      Great choice

      Building my first aquascape was easy shopping here and their selection is amazing. I'll be back for livestock soon.

      N
      Ludwigia Palustris Green
      Nima B. (United States)
      Great Quality

      Shipping was fast very satisfied of the packagings

      Perfect plants

      Even after being delayed they came in perfect condition, even had little flowers.

      D
      Anubias Nana [Bulk Discount]
      Dennis B. (United States)

      Perfect!!!

      j
      Eriocaulon Cinereum
      john s. (United States)
      yellow and dying

      havent thrown anything out yet. Jury is still out of whether the plants will survive. Will wait and see... otherwise everything else about my order is/was fine.

      S
      Nymphaea Queen of Siam
      Steve R. (United States)
      Very happy with order.

      Very healthy tuber arrived two days ago. Arrived with 5 leaves and a bloom already formed....Tropicals never fail to amaze me at how fast they can grow and bloom! Thanks for the great addition to my summer pond!

      f
      Cabomba Aquatica
      francis f. (United States)
      Great plants love them!

      Everything came so good and wrapped so nice 🔥

      D
      Java Fern Lace Windelov (Mini Size)
      Dennis B. (United States)

      Java Fern Lace Windelov (Mini Size)

      D
      Anubias Petite [Bulk Discount]
      Dante M. (United States)
      Amazing plants!!

      I’ve ordered a few times now from Aquarium Plants Factory and no matter the plant whether it’s stems, Anubias or Buce they always come in beautifully packed with minimal to no melt in my tanks! I will definitely purchasing from them again to stock my planted tanks and I’ll happily recommend them to friends in the hobby looking to buy plants!! Thank you again!

      B
      Micranthemum Monte Carlo
      Beth C. (United States)
      Monte Carlo

      Absolutely beautiful and healthy. Arrived in great shape!

      L
      Anubias Stardust Mini
      Lawrence G. (United States)
      Unique anubia

      Beautiful little anubia in great shape. Able to divide into 3 plants. Fast shipping. Would buy from this seller again

      M
      Myriophyllum Mattogrossense
      Mike M. (United States)
      african water fern

      arrived after 3 days in shipping, ( I live in the middle of the corn patch), All green and healthy

      @
      Anacharis
      @kuzam (United States)
      Anacharis can bloom!

      Mine are flowering!

      W
      Anubias Congensis Broad Leaf
      Wilfrido D. (Dominican Republic)
      Muy buena calidad

      Las plantas llego en excelente condiciones.