Shipping Information

Handling time for Live Plants orders:
 
Live plants are shipped from Monday - Saturday if you choose United States Postal Services (USPS): Most plant-only orders can ship out within 1-3 business days excluded out-of-stock, pre-order, or backorder products.
UPS 2-Days and UPS Overnight only ship from Monday-Wednesday to ensure they arrived in the same week. Please be mindful we also have 1-2 business days handling time, so please placed your order on or before Tuesday, the cut off time is 6:00 AM Pacific Time (PT)
 
Handling time for Live Animals orders:
Live Animals are shipped from  Monday - Wednesday: Live Animals orders take longer to ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.
Free ShippingWe offer Free Shipping on eligible orders.
  • Free Shipping will take 2-5 days to reach you
  • If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery. 
    Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See U.S. Postal Service website for further detail. 
    • We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
    Refused Shipment PolicyAll customers must keep their address information up-to-date!
    • Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
    • Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable
    Cancellations: We understand sometimes thing goes out of control.
    • Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers. 

    Return Policy: All sales are final

    • We do not accept returns or exchanges for Live Plants and Live Animals
      Based on 6883 reviews
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      J
      Red Tiger Lotus
      Jose (United States)
      Healthy Looking Red Tiger Lotus Bulb

      I’ve been looking for some red themed plants to plant inside my 29 gallon fish tank and I’m happy I was received with a healthy bulb. I’ll take good care of it.

      M
      Pink Amazon Sword
      Maxwell H. (United States)

      Everything looks great

      Y
      Mermaid Weed (Proserpinaca Palustris)
      Yurijs D.(. (United States)
      Great quality

      Plants are little more expensive then other sellers have but quality beat the price

      B
      Vallisneria Americana
      Brenda G. (United States)
      Vallisneria

      Packaged very well, but with no root system. All other plants I purchased
      With the Vallisneria are doing fine.

      M
      Anubias Barteri Striped
      Michael D. (United States)

      Anubias Barteri Striped

      T
      Anubias Barteri Diamond
      Tony H. (United States)
      Anubius

      All plants came in great!!! Good size and color..

      Drosera Rotundafolia

      Nice plants. Looks just like the pics

      D
      Anubias Broad White
      David P. (United States)
      Great looking plants

      The plants look great, and they were decent size.

      R
      Cryptocoryne Tropica
      Robert B.(. (United States)
      Another beautiful plant order delivered from Aquarium Plants Factory!

      Planted the Cryptocoryne Tropica in my Betta tank and will plant a few Staurogyne Repens when my recent order is delivered. So far, my plants from APF are looking beautiful and with the addition of my Co2 units I'm sure they will continue to be a standout. Many thanks for the stellar service.

      S
      Echinodorus Marble Queen
      Sheri P. (United States)
      Excellent plant!

      I've ordered 2 Queen marble sword plants. Both arrived quickly & quickly adapted to my aquarium. They are large,fast growing & beautiful.

      Excellent plants!

      I've ordered several plants. All of them arrived quickly & in good condition. Each plant quickly adapted to my aquarium, all are still thriving. It's wonderful to find a company I can rely on.🙂

      A
      Salvinia Cucullata
      Alta (United States)
      Came in very good condition.

      Have bought twice. Came looking very healthy. Is happily floating on my ponds.

      A
      Salvinia Natans
      Alta (United States)
      Nice portion

      Have bought twice. Had problem with possum tearing up water lilies etc. Relocated possum. First plants came nice and green. Second ones came whiter. Seem healthy I hope and are floating on the ponds. Not browning at all.

      A
      Red Root Floater
      Alta (United States)
      Fish love

      Plants came in good condition. I think the fish are eating them. Look very nice on the pond.

      L
      Hydrocotyle Verticillata 'Small Size'
      Laurel B.(. (United States)

      Great plants

      R
      Cryptocoryne Nurii Tissue Culture
      Ron L.(. (United States)
      Cryptocoryne Nurii Tissue Culture Aquarium Plants

      The order arrived in relatively quick time and in good condition. There were five individual clumps as show in the description. Each of the plantlet clumps were healthy and could have easily been divided into more plants. I cohse to wait to establish the plants before doing that, however. I guess the question comes down to this: would I buy plants from Aquarium Plants Factory again? The answer is yes. The product is good as is was the communication from the sellers. Thanks! ~Ron

      Fantastic quality

      It took about a month for it to fully root and start growing but after that it just took off. Pics are from about 6 months of growth (a few trimmings in there). Using seachem root tabs and ThriveS fertilizer.

      W
      Cabomba Aquatica
      William H. (United States)
      Beautiful plants

      The plants arrived vital and healthy. Absolutely gorgeous stuff. We will see how they do in the mean time. I have a couple of large and rowdy fish that are hard placement.

      B
      Juncus Repens
      Brenda G. (United States)
      Aquarium Plants

      All the plants arrived well packaged and alive.

      Unfortunately it was DOA likely due to it getting hung up in the mail! They were very fast at correcting it!

      Utricularia tissue culture

      Fast delivery! Everything looked great! Very green and healthy! Very happy with my purchase and will buy again!

      Great looking plants

      Shipped quickly, packaged great and healthy looking plants.

      C
      Anubias Minima Dragon Claw
      Customer (United States)

      Anubias Minima Dragon Claw

      s
      Anubias Petite on Driftwood
      sarita s.(. (United States)
      Cute and healthy

      Perfect for my beta fish bowl. :-)

      M
      Anacharis
      Melissa K. (United States)
      healthy plants

      Arrived in great shape and a lovely green color. I'm excited to watch them grow in my pond. Also the quantity was generous.