Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 7681 reviews
91%
(6966)
5%
(401)
1%
(106)
1%
(63)
2%
(143)
J
Bucephalandra Sanggau Green Jade
Jason S.(. (United States)

Bucephalandra Sanggau Green Jade

R
Alternanthera Pink Sunset
Rich P. (United States)

Alternanthera Pink Sunset

C
Echinodorus Red Rubin
Christina K. (United States)
Wonderful plants

I ordered my plans on Friday the 13th of December. they shipped Monday the 16th from California and arrived in New York on Thursday the 19th. Fast shipping the plants are wonderful they're flourishing in my tank. Today is the 21st so it's only been a few days but I'm not seeing any signs of melting or disease. The weather was kind of cold here in New York but the plants arrived safely. I will definitely be returning for more when I need them.

I love this company!

Every time I order my plants are in great condition and it always arrives quickly! Thankful for it!

M
Salvinia Cucullata
Mel t. (United States)
It's awesome

This is the cutest floating plant ever. It's pretty big and the roots are thick! So it's great for eggs/fry. It also looks really cool. Mine all arrived healthy with about 5 good sized pieces

M
Phoenix Moss (Fissidens Fontanus)
Mel t. (United States)
Love it

Arrived alive and healthy with a good amount of the moss in a nice little baggie. My shrimp love it

D
Hygro Willow (Hygrophila Angustifolia)
Daphne M. (United States)
Great Quality Plants

I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

D
Bolbitis Heteroclita
Daphne M. (United States)
Great Quality Plants

I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

Great Quality Plants

I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

D
Echinodorus Argentinensis
Daphne M. (United States)
Great Quality Plants

I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

D
Anubias Paxing
Daphne M. (United States)
Great Quality Plants

I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

D
Hygrophila Corymbosa
Daphne M. (United States)
Great Quality Plants

I always buy from here because I can trust I'm getting the best plant quality and prices are very reasonable.

m
Anubias Heterophylla
mary g. (United States)
beautiful and still healthy

Our fish loves these plants.

M
Cryptocoryne Parva
Michael M. (United States)

Cryptocoryne Parva

P
Anubias Petite on Driftwood
Philip C. (United States)
Great additions to the shallow pond in my reptile enclosures.

I have two reptile enclosures with ponds in them. They are 9 gallons but shallow as they are meant for the reptile to bathe in. So there are some little nano fish that dont mind shallow water. A few dwarf shrimp that love places to hide, 2 corys, and 1 snail in each. The anubias are perfect for the shrimp and corys to hide in/under. They are well placed on their driftwood bed. Arrived healthy and are currently thriving in their new home. Great little plants. I just ordered a bunch more actually.

H
Salvinia Cucullata
Herbert (United States)
Very nice plant

This plant is bigger than I was expecting it to be but I love it. It's such a different floater. I'm looking forward to seeing how fast it grows.

H
Cryptocoryne Green Gecko
Herbert (United States)
Really nice looking plant

I was expecting this to die back or "melt" because it's a crypt but it hasn't. I love the bright green color.

S
Java Moss Coconut Cave
Shannon B. (United States)

Beautiful

Great Buce

As always great product
Great communication
Beautiful packaging

C
Anubias Varking
Customer (United States)
Anubias Varking

Very nice portion of this plant I had ordered once before this order. The plants all arrived very well packaged and was numbered as well to the plant packaged.

Lots of pieces, all healthy

I was able to split 16 good sized pieces off of the tissue culture I received. All lovely color and vibrant growth, no dead leaves and most of them were trying to grow thick roots

A
Hygrophila Pinnatifida
Allianna (United States)
Healthy

Fantastic look and adds great texture. The plants I received are healthy and pest free.

A
Rotala Hra
Allianna (United States)
Great Quality

Received a great number of stems that all had a healthy number of leaves. I've noticed now after 5 days that some of them are starting to melt.

A
Cryptocoryne Lucens
Allianna (United States)
Quite small but healthy so far

I've heard crypt melt can be bad but so far so good. They arrived in great condition.

A
Bucephalandra Purple Mini
Allianna (United States)
Healthy, small plants

Very small but the rhizome was healthy upon arrival and easy to split the plants apart. Great color. Very healthy.