Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 7952 reviews
90%
(7163)
5%
(425)
1%
(116)
1%
(71)
2%
(175)
M
Anubias Bonsai
Matthew L. (United States)
So far so good

So far so good. No hitchhikers. Look fantastic.

As advertised

Got sent ample amounts of a healthy, gorgeous moss. Get some phoenix moss!

Always a huge fan of this plant

I got two bundles of this and both arrived healthy and happy. The picture is less than a week after I added it to my tank. It already has loads of new growth. This is a fun plant to grow above the waterline and I can't wait to see it fill in!

E
Hydrocotyle Verticillata 'Small Size'
Erin C. (United States)
Very healthy plants

I got two of these. Half to grow above water and half to grow in tank. All of it took immediately to my tank without melting back. Both are doing well. They arrived healthy and happy.

E
Anubias Barteri Large Size
Erin C. (United States)
Very nice plants as always

My plants arrived healthy as always. These were big and had several leaves on them already. Every leaf was healthy and damage free.

E
Nymphaea Perry's Fire Opal
Eddie G. (United States)

Nymphaea Perry's Fire Opal

A
Vallisneria Contortionist
Audrie M. (United States)
Unique plant

As this little plants continues to grow it will give your tank an amazing look. It's a different looking plant that family and guests will enjoy as they check out your glass box.

Huge amount of plants for the price. I think I got 6 stems of each kind, minimum. All very healthy and lush and vibrant. Thank you!

C
Anubias Minima Dragon Claw
Clint (United States)
Very cute and healthy

Super unique plant and it arrived quickly and healthy

J
Hygrophila Corymbosa
Joshua R.(. (United States)

They came pretty healthy and the shipping was fast so far I’m enjoying the plants

A
Hygrophila Pinnatifida
Audrie M. (United States)

Hygrophila Pinnatifida

M
Red Tiger Lotus
Morgan S. (United States)
Half died

Arrived alive, but 1/2 died after 2 weeks

Cryptocoryne Undulatus Red Vitro Culture

P
Malaysian Driftwood With Hole
Paul R. (United States)

Malaysian Driftwood With Hole

J
Limnophila Aromatica
JR (United States)
perfect looking plants

Another order came in great condition.

R
Anubias Petite
Raymond S. (United States)
Anubias Petite

The plants arrived healthy and they are beautiful

6
Cryptocoryne Willisii Vitro Culture
64498175479583 6. (United States)

Healthy and numerous, probably 20-25 plantlets

A
Cryptocoryne Nurii
Anonymous (United States)
Love it

My favorite of all the plants I ordered. Very unique!

Beautiful, healthy plants

I ordered several different plants and am very happy with my purchase. All of the plants are vibrant, full, well rooted and healthy. All of the plants are doing very well and there has been no die back at all.

C
Phoenix Moss (Fissidens Fontanus)
Charles L. (United States)
Arrived mostly dead

The blob I received was a reasonably large portion, but it arrived almost entirely dead. It meant I glued a bunch of dead (or nearly dead) moss to my aquarium wood.

After a few weeks it's started to put out a few tiny bits of new live tissue -- out on the edges of the dead stuff. So I'm unsure what to do. It's been a bit of a mess.

R
Anubias Striped Vitro Culture
Richard B. (United States)

Do not have my plants yet. Since it has been cold, do not expect them to be in good shape. Rick Bertinetti

Anubias white platinum

I received 3 beautiful Anubias white platinum plants which looks beautiful in my tank

M
Anubias Petite Vitro Culture
Matt (United States)
As expected or better

Nice plants. Small, but to be expected as they are Nana petite.

Great value

Divided my one tissue culture of this java fern into so many starts

J
Ludwigia Red Skeleton
Jordan S. (United States)
Longer Transit Time But Excellent Customer Service

First time ordering from APF and I got several plants in this order. Unfortunately, the package took a detour in shipping and took about a week to arrive. One plant was completely melted and the others appeared salvageable. The Ludwigia Red Skeleton looked the best out of the bunch and did not appear too affected. I contacted customer service and was refunded that same day. Although the plants didn't arrive in ideal condition, I gave 5 stars because of the quality, selection and customer service. I understand very well that once the package is in the carrier's hands it's often out of our control.