Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 8679 reviews
89%
(7703)
5%
(474)
2%
(145)
1%
(104)
3%
(253)
M
Anubias Pinto
Melody (United States)
My new favorite

Can hardly describe this plant. Amazing. Ordered bare root. Expected one plant and received 3 very healthy smallish plantlets. Was very excited to be able to spread them out around the tank. Wish I had ordered more. Probably will now.

M
Amazon Frogbit
Melody (United States)
Bigger than I thought

Overall very happy. A little yellowing but I don't think this plant likes transport very much. I did have an unfortunate unforseen post office delay that was not the company's fault. These plants were quite mature and I am very excited for them to take off. Got 5 large plants in one package though it didn't look too impressive in the bag was surprised the coverage when I put them in my tank. I am excited for these to spread so I can put them in all my tanks. Beautiful.

M
Anubias Nana Vitro Culture
Melody (United States)
Very healthy

Super happy with these plants. Very healthy despite a delay in delivery due to post office issue. Got 5 healthy but small plants (to be expected with tissue culture). Probably could still divide further safely and get 10 healthy plants though I doubt i will.

M
Hygrophila Corymbosa
Melody (United States)
These are pretty

Got several stem cuttings. They even started putting on roots while in transit. Absolutely stunning color and a different leaf shape to add some texture to the tank.

A
Java Fern Lionfish
Aaron B. (United States)

Arrived larger than expected from the pictures and it immediately started producing plantlets...faster than any other Java fern I've received. Great job!

M
Crinum Calamistratum
Melody (United States)
Love this plant

This plant came in so healthy and a decent size. Very excited to see this one mature. Leaves are beautiful 😍. Slight browning on a couple leaves because I live in the middle of nowhere and they were stuck at the post office over the weekend. After removing the dead leaves looks great and still plenty of leaves left. Roots and stem were not affected.

M
Anubias Butterfly Vitro Culture
Melody (United States)
Wow!!

These plants are small as expected being a tissue culture but wow are they healthy. The roots on these are excellent. I purchased a mature version of this plant in the past and was amazed at its size. Definitely value for money here if you are patient to let them grow. Received 3 very healthy plantlets for the same price as one large one.

M
Nymphaea Micrantha
Melody (United States)
Very pretty

This is a nicely started young plant that came with several leaves. Definitely recommend. Very beautiful. Can't wait to see it as it establishes and matures. Will post an update later with mature pics.

I LOVE Monte Carlo, and my last shipment came in pristine condition. I used this as the "leaf" portion of a "bonsai tree" in my newest tank, and this looks great. I've had zero leaf melt, and the plants are vibrant and doing well. Will bit be my last order from APF!!

K
Anubias Supernova
Kathy G. (United States)
Beautiful plant!

OK, she's a big 'un, the plant I received is right at 10 +" tall, lots of healthy and oh so pretty leaves. Definitely a centerpiece plant.

J
Amazon Frogbit
Jaydin C. (United States)
Frogbit

As long as my 10 gal tank is warm and has light, the frogbit takes off. I got a nice sample, ~6 individuals which are producing more leaves. My betta and peppered koi catfish really like them.

Healthy Pogostemon

I have this nice plant in my 3gal planted betta tank. It had bent stems, now the stems are straight now. It's been growing nicely.

Thriving and Growing

I have this nice Ludwigia in my 5g planted tank It's growing and has some color. .

Healthy, thriving plants

M
Anubias Supernova
Melvyn L. (United States)
Live plants replace fake plants

Because of the long distance, and time that it took to receive the plants after shipnment, I was surprised that they were still in reasonably good condition, and I hope they take hold in my fish tank. I attached both plants to rocks in hopes that they flourish like the other plants in my aquarium, which are huge compared to what they were when originally purchased.

K
Dwarf Sagittaria Subulata
Karleen M. (United States)
The jury is still out on these.

They came in kind of bent over. Waiting for them to straighten up and grow towards the light.

K
Anubias Petite
Karleen M. (United States)
Wow!

I put this in front of that Java fern and it looks very good there.

K
Java Fern
Karleen M. (United States)
Love it!

Great plant! Easily the star of my small tank.

K
Alternanthera Reineckii Mini
Karleen M. (United States)
Very nice plants.

These are very pretty and great color. I DO wish now that I had gotten them bunched or potted. Fortunately I had materials here that I could make them into three nice bunches and they seem to be doing just fine.

Some advice

I received my plants earlier today, and I put them into my pond. And I know this sounds silly, but I wish they had come with just a small set of instructions. I guess the rest of my review will have to wait until I see how they bloom and grow.

C
Ludwigia Repens
Claudia A. (United States)
Ludwig is Repens

Hello! So far so good. I received beautiful stemmed plants. 🌱. I really was impressed with the quality. I really hope they thrive. They are a gorgeous plant.

S
Anubias Nana Vitro Culture
Scott B. (United States)
Great

All three plant cultures I ordered arrived in excellent/healthy condition. I appreciated the delivery notification email as they were delivered USPS and I would not have received a notification otherwise. The Anubias Nana culture arrived in small plant form. They have been in our aquarium for 2 days under an Fluval Plant smart aquarium light and they still look healthy. Very happy with my purchase. I highly recommend buying aquarium plant cultures from Aquarium Plants Factory.

S
Nymphaea Murasaki Shikibu
Starley (United States)
Wrong species

about 3 months ago. It finally bloomed today, and unfortunately it is not the correct variety. The buds should be black and the petals white with dark purple, but what I received has green buds and a fully purple/blue flower. Actually, it is not even close to the picture shown on this store page. Since I could only confirm this once it bloomed, it’s already past the refund period.

I do appreciate that the plant is healthy and blooms, which is why I’m not leaving a one-star review. Still, I am quite disappointed that I didn’t receive the Murasaki Shikibu I ordered, as that was the specific variety I wanted.

W
Ludwigia Repens
Weldon m. (United States)
Ludwigia Repens

Plant is doing good. Bought as submerged, so probably wont melt.
Thanks

Nymphaea Mangkala Ubol | Peach Pink Hardy Water Lily