Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 8914 reviews
88%
(7869)
6%
(494)
2%
(157)
1%
(114)
3%
(282)
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Micranthemum Monte Carlo
Shane J. (United States)
Monte Carlo

I’ve found it’s best to leave it in a big bunch and let it do its thing especially if you have fish that are sifters like I do. The bunches on rock are glued and grow extremely well, one large bunch I planted has also done very well. I have a few other patches of smaller bunches I tried out that didn’t go well however there’s a better then not chance it will try to regrow. Ultimately that’s just the story of Monte Carlo for some of us, I’d actually never had any success with it til now after a few attempts and I’m glad to confidently say it’s going to do well this time.

S
Anubias Pinto
Shane J. (United States)
Beautiful!

Both white marble and pinto are pictured here. I will say the pinto seems to have done slightly worse, however it’s been disturbed more and placed in tougher areas to survive. You can see the front left piece of pinto is doing very well attached to wood, and also the reflection of the piece stuffed in the rock cracks is pinto as well and growing new leaves exponentially. All of the pinto plants I purchased which is quite a few you cannot see, also 2 in the tree you can’t really tell are going to survive and thrive in my tank I can say with certainty. As you can see, it’s also a low tech setup.

S
Anubias Pinto on Driftwood
Shane J. (United States)
Stunning addition

The plant was extremely healthy and of course beautiful. I’ve had bad luck with white anubias before but these are doing great and already showing strong and steady new growth.

S
Juncus Repens
Shane J. (United States)
Juncus Repens

Beautiful and healthy plants, many already had runners and they’re spreading new runners on top of those after only a week

I just received a order of plants and they all came in healthy and in great shape. This is my second time ordering from Aquarium Plants Factory and have not been disappointed. Will definitely order from them again.

Great plants, Unknown species

The plants came in great, look healthy, but would really like if we could get a little note on what species we ended up actually getting so we could look up care information or even growth size or anything for planning in the aquascape.

A
Staurogyne Repens
A. C. (United States)
Smaller than the pictures

Definitely smaller than the pictures shown. Ordered six of these with the rest of my plants. Received five plants and one bag of rotten slime. Only one rotten plant out of the twenty seven total, so not the worst thing that could have happened, but it was still a wasted five dollar bill.

D
Cryptocoryne Parva Vitro Culture
D.L. (United States)
Expected More Plants

The cryptocoryne parva was green and packaged well. Although the description said bag or cup, the bags I received did not have as many plants as would be expected. Probably more plants in a 2.5 X 2.5 cup. Pleased with the plants I did receive.

r
Dwarf Sagittaria Subulata
ryan m. (United States)
Dwarf sag

Amazing color and quantity , 100% better than buce

J
Dwarf Baby Tears Vitro Culture
Jose S. (United States)

Dwarf Baby Tears Vitro Culture

M
Anubias Barteri Petite Coin
Morgan B. (United States)

Anubias Barteri Petite Coin

A
Eleocharis Acicularis
Amilcar D. (United States)
healthy

healthy and strong

A
Bucephalandra Petite Galaxy
Amilcar D. (United States)
gorgeous

It seems to me that they are still acclimatizing; they have lost leaves but remain healthy. Beautiful plant.

A
Anubias Pinto (Small Size)
Amilcar D. (United States)
kind sad

I somehow have 1 live one out of the 4 rhizomes I received

A
Flame Moss Vitro Culture
Amilcar D. (United States)
amazing

the most beautiful flame moss ever purchased

M
Anubias Petite White Platinum
Maverick M. (United States)
Yuhhh

Nah yeah this stuff is sweet. I got a tonn for what I ordered, and it grows crazy compact. Lowkey a bomb product, shipping crazy doe

C
Cabomba Furcata
Cheryle H. (United States)
Aquarium Plants

Plants arrived quickly, good color and healthy

A
Duckweed
Ana K. (United States)

Duckweed

T
Ludwigia Brevipes (Needle Leaf Repens)
Tyler S. (United States)
fresh cut plants

Got the cut stem version and they are adapting well and growing pinkish tips already. Fresh aquasoil so plenty of ammonia in the new tank, other plants like tissue culture are melting a bit and adapting very slowly but these plants are the real stars of the bunch. After 1 week all stems have new healthy growth and multiple new shoots off almost every node. Absolute weed! Can't wait for their first trimming, expect a thick bush very soon.

K
Nymphaea Stellata / Rubra (Dwarf Water Lily)
Katherean M. (United States)
Absolutely stunning addition to my tank!

I purchased 3 of these and so far they have not disappointed. In fact, they have all taken off so well.

Great plant but did not know it can not be grown under water.

I bought it thinking it could be grown underwater but needs to just be emersed. My fault really not doing the research but would appreciate a disclaimer.

K
Ludwigia Sphaerocarpa Vitro Culture
Kathryn H.(. (United States)

Ludwigia Sphaerocarpa Vitro Culture

B
Alternanthera Reineckii Mini
Brian (United States)
Impressed

Very nice plant with great root system. Not just a stem clipping. Would definitely trust this seller with a larger order in the future.

D
Echinodorus Hadi Red Pearl
DonaldT (United States)
Healthy

Plants arrived super quickly and appeared healthy. They were well packaged. They are in the tank now getting acclimated. Even after only three days, there is already a new leaf sprouting. I’d buy from APF again.

Hydrocotyle

Plant came in better condition than Buceplants plants, Great color, quantity and size