Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 7998 reviews
90%
(7188)
5%
(428)
2%
(121)
1%
(73)
2%
(186)
T
Anubias Pinto
Todd P. (United States)
Arrived looking great.

I am very pleased with my order.

T
Anubias Jalapeno
Todd P. (United States)
Came in in great condition. Nice and full.

Arrived in great condition. Nice and full

P
Dwarf Baby Tears Vitro Culture
Phillip B. (United States)
Small

The plants arrived alive and healthy, but the portions were small for the price

A
Cryptocoryne Undulatus 'Red'
Alan W. (United States)
Aquarium Plants Shippment

Just received today, all look excellent and packaging was exceptional.
CT temps were in the low teens and they rode on a USPS mail delivery truck before I was able to P/U @ PO this morning. Thanks for great product

D
Bucephalandra White Marble Vitro Culture
Denise O. (United States)
Great Quality, Even Better Customer Service

Ordered almost everything I needed from here to plant my 60 gallon breeder. Was a really big order. Had issues with USPS losing my package. Customer service was very responsive and helpful sending it out again with UPS. The second time it arrived on time, and all the plants were in good shape and looked great. Very happy customer all around. And my scape looks awesome.

C
Bucephalandra Brownie Purple
Chip Z. (United States)

Bucephalandra Brownie Purple

R
Hygrophila Lancea
RW (United States)
Worth a try

Super fast shipping. Most of the plants in my order were in good condition except the lancea. It came in with a lot of leaves turning black or transparent. A lot of leaves fell off within the first few days. Hopefully it bounces back, everything else seems to be doing good though. I would still recommend this company for its fair pricing, fast shipping, and decent quality plants

Great quality

Very happy return customer, I got the pearl weed in gel, order was well insulated against the cold. Washed the gel off and planted straight into my substrate. Has taken off since planting about a week ago.

C
Fissidens Nobilis
Cynthia G.C. (United States)
Plants arrived via an isulated box

Plants were good, some were smaller than expected, good quality.

Great quality

Great quality very happy with my purchase

Anubias Plants Package [Grower’s Choice]

A
Anubias Barteri Large Size
Alexander J. (United States)

My plants arrives healthy beautiful. They look great in my aquarium

j
Java Fern Red
jerri r.(. (United States)
Came in they looked great

Java ferns came in quickly although I preferred for an entire intact root because most of the time java fern only produce spores when they are cut stems like these and the stems themselves don't propagate they just die, only the leaves makes new plants wich takes a very very long time, but this isnt plant factory's fault every retail store does this, I still love the leaves that were given to me and hopefully I can see that redish color pop out in the new spores

Good plants

Plants arrived healthy and are still going strong.

D
Guppy Grass
Dakota M.

Good stuff

N
Java Fern Petite
Natalie W. (United States)

awesome!

Plants were happy and healthy with great roots.

T
Ludwigia Senegalensis
Timothy M. (United States)
Beautiful

The plants here are utterly beautiful no other words can describe it if you have not tried them out please do so you will not be disappointed.

R
Bucephalandra White Marble
Roger C. (United States)
Late delivery

I recieved my order late, but after recieving the order I was suprized to see that the plants looked to be in good shape, after being in the dark for 6 days. If the plants live i'll be satisfied.

M
Java Fern Petite
Marcus P. (United States)
Not clumped just leaves

I received 4 or 5 loose leaves. Fortunately the leaves does seem to have some semblance of roots that are hopefully viable. Definitely nothing like the photo.

M
Anubias Minima Dragon Claw
Marcus P. (United States)
Very nice

Excellent potted form!!

a
Hygrophila Pinnatifida
andrew n. (United States)
Well…..

Unfortunately they arrived five days late thanx t the carrier but thanx t the excellent packaging the plants seem okay. Got them in right away and fingers crossed.

L
Phoenix Moss (Fissidens Fontanus)
Lori J. (United States)

Arrived looking healthy and green. Fills in the spaces between the rocks in my tank very well. Very happy with how it looks.

C
Bucephalandra Green Godzilla
Chip Z. (United States)
Great plants

The bunch I ordered had 3 or 4 separate plants that were very happy and healthy. One plant already has a bud forming.

J
Vallisneria Americana
JUSTIN W. (United States)
Frozen plants

Recommend all customers always take pictures of each plant before opening bag. Only after opening the bags did I notice how mushy the plants were. The order was entirely lost due to freezing. While the company worked with me to an extent. I lost 50% of the value of the order. I reordered only some plants with the 50% credit received and emailed specifically requesting the company to include a heat pack to alleviate another frozen order. When the package arrived, no heat pack. While the plants did make it this time, it’s irresponsible to send plants in cold climates without proper packaging. The company needs a comment section for special notes or instructions prior to final order placement.