Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 8440 reviews
89%
(7537)
5%
(456)
2%
(133)
1%
(93)
3%
(221)
W
Helanthium Tenellum (Dwarf Chain Sword)
William H.(. (United States)
Great plants

Very generous portions which were shipped promptly and packaged securely. The plants arrived in excellent shape.

K
Anubias Barteri Petite Coin
Kyle O. (United States)
Anubias petite coin

All came in very good condition

S
Bucephalandra Sanggau Green Jade
Susan O. (United States)
New plants

Came quickly, very healthy, in my aquarium and doing great. Definitely recommend

M
Echinodorus Small Bear Vitro Culture
Morganza (United States)
quality tissue cultures

I got tissue cultures of 5 different species. All were just as advertised in size/shape/color/quantity and healthy with good roots and new growth as well. Can't complain about anything and will definitely purchase more :)

M
Aponogeton Ulvaceus
Melissa M. (United States)
Such fast growth!

My bulb came with a tiny sprout and immediately took off as soon as I put it in my tank. I'm shocked at how much it has grown in such a short amount of time.

D
Echinodorus Red Flame
David M. (United States)

Echinodorus Red Flame

I
Hygrophila Kompakt
Isadore D.(. (United States)
P;ants

Very good quqliotu queen hjpope they survive

B
Limnophila Aromatica
B C. (United States)
Came in as Described

All of the plants I got in were exactly as described, packaged really well, and healthy. Very satisfied!

A Bucephalandra Species [Grower's Choice]

S
Anubias Barteri Large Size
Sebastian S. (United States)
Beautiful, vibrant green…always

I’ve lost track of the Anubias I’ve purchased from APF for my aquariums. Always healthy, always beautiful.

Nice plant

A little smaller than I expected but nicely rooted.

Nice, thick rhizomes with at least 2 to 4 leaves each. Hope to see it do well in my tank!

H
Bucephalandra Skeleton King
Heather

Gorgeous buce - came in healthy and large although only 2 separate stems were in the bunch i got. I would, however, rather have them big and with a rhizome thicker than a pencil...than twiggy but more numerous with only 1 or 2 leaves each.

These were a bit mushy on parts but overall good portion sizes and large enough plants that i expect good things from them.

Generous portion of fully grown nurii. These are a small crypt - great for any foreground or front midground accent.

Came in a bit pale but these ate sizeable plant clumps. Looks great in my tank.

Compact but generous portion in the bundles. Looks great!

l
Salvinia Cucullata
leslie a. (United States)
Salvinia Cucullata

Very nice and full plants and the best of all, they don't have long roots. They are much larger than my previous purchase. I am just not a fan of long roots in my aquarium so these fit the bill :-)

L
Nymphaea Murasaki Shikibu
Lisa C. (United States)
So cute

Mine just bloomed and it is so cute. It’s like a mini purple joy. I really like it. As always it arrived very healthy. Customer service is always great when needed.

Healthy, thriving beautiful aquarium plants. And they are pink 😍

Healthy, thriving beautiful aquarium plants

R
Ludwigia Glandulosa (Peruensis)
Ralph B. (United States)
Great Purchase

Every plant showed up healthy and all have new growth after 1 week. Would definitely recommend purchasing from this company.

Absolutely amazing quality

Better than aqua forest aquarium

W
Echinodorus Horizontalis Mini
Williams S. (United States)
New leaf after one day!

Amazing plant, perfect for a small aquarium. Grows pretty fast as well, youll need a good aquasoil and it will be very happy, highly recommend this one.