Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 8806 reviews
89%
(7797)
5%
(483)
2%
(154)
1%
(110)
3%
(266)
G
Rotala ramosior 'Red Cross'
Gustavo P.T. (Puerto Rico)
well presentation!

Great experience! Plants arrived fresh, healthy, and well-packed. Fast delivery too, highly recommend!

K
Red Tiger Lotus
Katherine H.(. (United States)
Fast shipping, healthy plant

it had sprouted the beginning of a leaf in the mail and now, less than a week later, is working on 2 more new little sprouts!

Came mostly brown. The little that lived is growing back, but my portion was contaminiated with java moss and it is growing faster than the mini coral moss can recover so it will likely get smothered.

n
Bacopa Australis
nathan m. (United States)

Plants are healthy

Micranthemum Callitrichoides 'Cuba Mint Green' Vitro Culture

L
Alternanthera Rosanervig Mini
Laura S. (United States)
Not sure..

I'm not sure if I'm doing something wrong or I recieved a different plant ..it doesn't resemble anyone elses photos but i'm new to this

P
Hygrophila Siamensis 53B
Peter J.C. (United States)
Beautiful

Plant is doing fine!

K
Samolus Parviflorus Red
Kevin M. (United States)
S. Parviflorus red

Beautiful plants w/roots. Always satisfied with APF.

D
Anubias Golden Nana
Dan C. (United States)
Service and Quality of Plants

Service was a 10 out of 10, the quality of the plants I received was above and beyond my expectation. All plants arrived green, vibrant, and healthy. Very happy with my purchase.

D
Anubias Bonsai Wavy
Dan C. (United States)
Service and Quality of Plants

Service was a 10 out of 10, the quality of the plants I received was above and beyond my expectation. All plants arrived green, vibrant, and healthy. Very happy with my purchase.

D
Amazon Sword
Dan C. (United States)
Service and Quality of Plants

Service was a 10 out of 10, the quality of the plants I received was above and beyond my expectation. All plants arrived green, vibrant, and healthy. Very happy with my purchase.

D
Ludwigia Repens
Dan C. (United States)
Service and Quality of Plants

Service was a 10 out of 10, the quality of the plants I received was above and beyond my expectation. All plants arrived green, vibrant, and healthy. I received 9 cuttings: well above my expectations. Very happy with my purchase.

D
Flame Moss
Dan C. (United States)
Service and Quality of Plants

Service was a 10 out of 10, the quality of the plants I received was above and beyond my expectation. All plants arrived green, vibrant, and healthy. Very happy with my purchase.

G
Banana Lily
Gary T.(. (United States)
Banana Lily

Fast shipping and nice healthy plants. Packaged really well. Thank you very much.

C
Java Fern Lionfish
C C.C. (United States)
Four fronds, but next to no rhizomes

I was so excited discovering this new Java fern species. The four fronds are beautiful, but sadly, they have next to no rhizomes or roots. One leaf has rotted, and there has been no development of the rhizome fragments. I fear I will lose this much-anticipated addition to my tank. I'm disappointed, but maybe this species is too delicate to ship.

Fantastic color and condition with no melting in the clumps

This may be my new favorite crypt variety! The four clumps arrived in perfect condition and have adjusted perfectly with no melting. The color is gorgeous, a light coffee color with delicate, darker horizontal striping in light, wavy-edged leaves, giving delightful contrast to the other plants in the aquarium. Highly recommended!

C
Pogostemon Octopus
C C.C. (United States)
Excellent stem cuttings

This cluster of stem cuttings were fresh, healthy and ready to grow. I'm delighted with their condition and adjustment to their new aquarium within days. I love the vibrant green color and delicate but sturdy texture. A must in my tank where most plant leaves are broader and darker in color. Highly recommended!

C
Cryptocoryne Mioya Vitro Culture
C C.C. (United States)
Must be a hundred tiny plantlets

These arrived in great condition. There must be a hundred TINY plantlets. Sadly, I didn't realize there were such thick clumps and didn't divide them into small enough pieces.They have mostly rotted. That was my mistake, not that of the Aquarium Plants Factory. I might order them again.

C
Echinodorus Reni
C C.C. (United States)
Two healthy but near rootless plants

The two plants are young and healthy, but alas, only one had a couple of short roots, one had only one short root. I hope the new growth has a reddish tint[ they arrived green. The plants are healty and I'm sure they will survive.

C
Bucephalandra Lalina
C C.C. (United States)
Great plants

The two stems were healthy and have adapted well to the new aquarium.

M
Subwassertang Moss (Round Pellia)
MARTHA S. (United States)

Subwassertang Moss (Round Pellia)

Overall pleased

This plant arrived nice and green. A bit of melt but I expected that. Placed into my low tech tank for a week and no catastrophic melt so I’m pleased.

K
Cryptocoryne Retrospiralis
K L. (United States)
Thriving plants

Healthy and robust. Looked like they had just plucked them for shipping the day before. Adjusting great to my low tech tank as of a week later.

K
Cryptocoryne Undulatus 'Red'
K L. (United States)
Melted — typical crypt melt?

Received and the leaves and stems were already mush in the bag. The base appeared intact so I planted them in my low tech tank knowing they can bounce back from thar. Fingers crossed.

J
Hydrocotyle Sibthorpioides Vitro Culture
Jeffrey A.B. (United States)
Very pleased

Fresh young plants ready to grow! Easy online ordering and easy to navigate web site.