Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 8334 reviews
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(447)
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M
Bacopa Monnieri
Mohit B. (United States)
Great products and good delivery

delivery was quick and everything arrived very well packages

G
Bucephalandra Giant Catherine
Gerade G. (United States)
Love my product

Came perfect and healthy

T
Anubias Pangolino
Todd R. (United States)
Awesome very small leaves

Leaves of this anubias are awesome and quite small. Exactly what was wanted.

Anubius barteri.

Perfect plant now in my blue dream shrimp tank

J
Anubias Petite White
Jahroy (United States)
Anubias Petite White

These plants came in nice and healthy. I was able to get 2 plants out of each. They add another dimension to my tank. Like these will purchase again.

J
Anubias Pinto
Jahroy (United States)
Anubias Pinto

These plants came in nice and healthy. I was able to get 2 plants out of each. Like these will purchase again.

Great choice

Building my first aquascape was easy shopping here and their selection is amazing. I'll be back for livestock soon.

N
Ludwigia Palustris Green
Nima B. (United States)
Great Quality

Shipping was fast very satisfied of the packagings

Perfect plants

Even after being delayed they came in perfect condition, even had little flowers.

D
Anubias Nana [Bulk Discount]
Dennis B. (United States)

Perfect!!!

j
Eriocaulon Cinereum
john s. (United States)
yellow and dying

havent thrown anything out yet. Jury is still out of whether the plants will survive. Will wait and see... otherwise everything else about my order is/was fine.

S
Nymphaea Queen of Siam
Steve R. (United States)
Very happy with order.

Very healthy tuber arrived two days ago. Arrived with 5 leaves and a bloom already formed....Tropicals never fail to amaze me at how fast they can grow and bloom! Thanks for the great addition to my summer pond!

f
Cabomba Aquatica
francis f. (United States)
Great plants love them!

Everything came so good and wrapped so nice 🔥

D
Java Fern Lace Windelov (Mini Size)
Dennis B. (United States)

Java Fern Lace Windelov (Mini Size)

D
Anubias Petite [Bulk Discount]
Dante M. (United States)
Amazing plants!!

I’ve ordered a few times now from Aquarium Plants Factory and no matter the plant whether it’s stems, Anubias or Buce they always come in beautifully packed with minimal to no melt in my tanks! I will definitely purchasing from them again to stock my planted tanks and I’ll happily recommend them to friends in the hobby looking to buy plants!! Thank you again!

B
Micranthemum Monte Carlo
Beth C. (United States)
Monte Carlo

Absolutely beautiful and healthy. Arrived in great shape!

L
Anubias Stardust Mini
Lawrence G. (United States)
Unique anubia

Beautiful little anubia in great shape. Able to divide into 3 plants. Fast shipping. Would buy from this seller again

M
Myriophyllum Mattogrossense
Mike M. (United States)
african water fern

arrived after 3 days in shipping, ( I live in the middle of the corn patch), All green and healthy

@
Anacharis
@kuzam (United States)
Anacharis can bloom!

Mine are flowering!

W
Anubias Congensis Broad Leaf
Wilfrido D. (Dominican Republic)
Muy buena calidad

Las plantas llego en excelente condiciones.

R
Hydrocotyle Tripartita
Robert S. (United States)

Awesome healthy plants

S
Dwarf Hairgrass Mini
Simon S. (United States)
Very green

They came out of the bag in perfect condition, no rot or anyhting. NOTE, you dont get a supper large amount so you might want to buy like 4-8 of these if you want to fully carpet a 10 gallon tank. I bought 2, and it worked well for just a small part of the front of my tank.

K
Anubias Varking
Kevin N. (United States)
Had some anubias rot

I been a fan of Aquarium Plant Factory and never had an issue. The plant had some rot on it and had to cut some of it. However I was still able to recover 60% of the plant after trimming the rots. I will still continue buying from Aquarium Plant Factory and continue supporting them. I won’t let one issue stop me from buying more plants. They have always been good to me.

S
Ludwigia Brevipes (Needle Leaf Repens)
Shawn M. (United States)
Healthy plants!

All of my plants were very healthy on arrival and once they adapted too growing submerged look gorgeous 😍

B
Rotala Sunset
Brittany L. (United States)

Rotala Sunset