Live Arrival Guarantee

Every live order is backed by our 24-Hour Live Arrival Guarantee. If a plant arrives dead, we'll make it right.

How it works

  • Tell us within 24 hours of the delivery time on your tracking.
  • Send photos of the affected items in their original, unopened packaging, plus a photo of the shipping label, to hello@aquariumplantsfactory.com with your order number.
  • We'll make it right with a replacement, store credit or refund for the affected item.

Good to know

  • Some melting or yellowing as plants adjust from greenhouse to aquarium life is normal. They regrow from healthy roots and rhizomes.
  • Please bring your package indoors and unpack it the day it arrives.
  • Free promotional items and shipping charges are not covered.

The complete rules, including what's covered and what voids the guarantee, are in our Returns, Refunds & Live Arrival Guarantee. If anything conflicts, that policy applies.