Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 9006 reviews
88%
(7940)
6%
(500)
2%
(161)
1%
(115)
3%
(290)
A
Ludwigia Sphaerocarpa Vitro Culture
Alexis (United States)

Ludwigia Sphaerocarpa Vitro Culture

E
Red Tiger Lotus
Edward L.(. (United States)
i was missing out

i bought the budded bulb. i just discovered this plant recently and thought i’d try. it’s way more beautiful in person.

N
Anubias Dark Moon
Nat (United States)
Best Plants EVER

I have been SO impressed with how healthy these plants came!! I actually didn't even open the package for a few days and they were still in perfect condition. I'm so so happy.

V
Water Mimosa
VM (United States)
Leave "cotton" on stem.

I recommend this plant. However, as of Dec 25 there is nothing mentioned about the "cotton" on stem on the info page for this plant. Lost a star for that otherwise would be 5 star review.
Search online says "If you remove the "cotton" from the stem of a water mimosa, the plant may die or struggle significantly because that tissue is a vital, naturally occurring part of its aquatic structure."
Also says "The "cotton-like" material is actually a specialized, spongy, air-conducting tissue called aerenchyma."
I didn't realize any of this until after I removed it. As of 3 days in aquarium my 2 water mimosas are still floating and leaves and roots are looking great. Hope it survives my "cotton" removal.

L
Bucephalandra Giant Broad Leaf
Lifang W. (United States)
High quality

Beautiful and healthy! Love it.

D
Bacopa Caroliniana
Daniel S. (United States)
Love it

Easy to grow , I love it

C
Echinodorus Red Chameleon Vitro Culture
Cheryl S. (United States)

Plants arrived healthy and beautiful!

N
Eleocharis Acicularis Vitro Culture
Noah D. (United States)
Plant is wonderful, custom service...meh.

My plant order (Acicularis/Pusilla/Weeping Moss) got lost in transit for 5 days in 20-30 degree weather in Ohio. They showed up this morning, and were miraculously still bright green and ready to be planted. 5 stars for survival skills! During that time, I emailed...no response. I called the phone number that says "open 24 hrs." on their page...no answer. I left a voice message...no response. Their social media messenger page immediately says to email them as a response to my message, so I did...no response. 1 star for customer service... hence the 3 star review. Will I buy again? Most likely, as I do understand that mail issues are not on the company, and the plants arrived alive and in great condition, but they can surely do far better in responding than the nothing I received.

I
Anubias Round Leaf (Golden Coin)
Iffy h. (United States)
Cute

Perfect in every way. Fast delivery, well packaged, safely delivered to front door. I would buy again.

G
Pogostemon Octopus
Grant O. (United States)
Pogostemon Octopus in a 29g

This plant looks phenominal, and I cannot wait to see it grow out, thank you to Aquarium Plants Factory for supplying such amazing plants!

L
Anubias Barteri Large Size
Lloyd M. (United States)

Anubias Barteri Large Size

C
Cryptocoryne Wendtii Green
Charles S. (United States)
Good plants, but where are the extras

I ordered 2 in a "buy 2 and get 1 free offer" but I never got the added 1. Nice plants, though. They look healthy.

Generous portion of healthy tissue culture plants

Generous portions of healthy plant tissue culture

A
Anubias Petite [Bulk Discount]
Arnold F. (United States)

Decent size and already great roots established.

C
Mini Pellia / Mini Coral Moss
CORRINA P. (United States)
Gorgeous!

So, so happy with my purchase! My mini pellia came well packaged, a beautiful vibrant green, and was quickly installed on the hard scape in my tank. I can already see new growth and can't wait for it to take off.

J
Eriocaulon Vietnam
Joe D. (United States)
Excellent plant!

Plants arrived on time, well packaged, healthy and ready to plant. Heres hoping they do well in my tank!

a
Cryptocoryne Albida Red Vitro Culture
anton m. (United States)
All good

Plants arrived promptly and in good condition

Nice plants and no pests.

Very nice looking plants adjusted great to my tank and is now growing fast.

J
Rotala Rotundifolia Green
Jason M. (United States)

Plants came in healthy and green.

R
Rotala Blood Red
Robert D. (United States)
Plants are healthy

Plants came healthy and are acclimating to submerged for now.

A
Anubias Pinto
Alexander J. (United States)
Anubis’s pinto

Love it beautiful plant

A
Anubias Petite White
Alexander J. (United States)
Anubis’s petit white

Love it, beau

A
Anubias Panda Marble
Alexander J. (United States)
Anubis’s panda

Beautiful. Plant

A
Anubias Varking on Driftwood
Alexander J. (United States)
Whit anubias varking

Beautiful plant absolutely love it