Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 8193 reviews
90%
(7343)
5%
(438)
2%
(125)
1%
(86)
2%
(201)
Doing well

I found these a bit hard to plant as they are small and tended to float up out of the substrate. That said, once anchored they have done very well. Look a bit like an upside down spider plant, with the 'babies' growing up instead of hanging down.

K
Limnophila Aquatica
Kevin O. (United States)
Adds some nice bright green to the tank

In just a month these cuttings have grown nicely, adding some very bright green and lacy texture in among the other plants in the tank

K
Bacopa Salzmannii 'Purple'
Kevin O. (United States)
So far, it isn't doing much

Cuttings I received were nice and healthy though not nearly the color of the ones pictured on the website. It's been almost and month and, so far, they aren't doing much.

J
Anubias Supernova
Jennifer J. (United States)

Every plant was green and healthy. Excellent plants.

C
Anubias Barteri Wrinkle Leaf
Christopher L. (United States)
Anubias Barteri Wrinkle Leaf

Beautiful plant! Came in great shape with amazing coloration

A
Bucephalandra Giant
Alem (United States)

Thank you for the great and healthy plant.

D
Bucephalandra King Blue Vitro Culture
Dawn D. (United States)
Bucephekandra

This is the best Bucephekandra plants for the money. I will be back to purchase more

G
Ammannia Gracilis Vitro Culture
Graham T. (United States)
Ammannia

Terrific and already a week later new growth on all plants. Perfect

So far so good . Plants arrived alive and healthy looking

C
Creeping Jenny
CHRIS D.L.C. (United States)

EXCELLENT CONDITION

T
Hygrophila corymbosa 'Cherry Leaf'
Tiffany (United States)
Love them

Ordered multiple plants a couple of months ago and really loved this one. It arrived healthy. I planted them with root tabs directly underneath in a moderately lit tank and they sprouted beautifully. The brightest green leaves in my photo are the new growth

T
Stargrass
Timothy M. (United States)
Getting them a shot you will not be disappointed

Beautiful plants

W
Anubias Barteri (Small Size)
Windy E. (United States)
Nice snails though two were dead

Pretty shells. They seem to want to hand out at the top of the water. I'm not sure if this means the water is too cold or that they need more air. Two were dead.

M
Hydrocotyle Tripartita Mini
Michele (United States)
Low-tech nano tank foreground fill

received tissue culture ~3 weeks ago; one portion was enough to separate into 5 small clumps to distribute amid hardscape in 5gal nano tank. 0 melt, measurable growth w/o CO2. trimmed at week ~3.5 to keep it bushy, planted some of the trimmings (some with roots, some without) to see how they do, and am letting other trimmings stay at the surface as floaters for now. If they develop roots, will plant these as well or give away. Very pleased with this cute, healthy little plant! parameters are shifting as i cycle, but water is soft, pH 6.4-7; light moderate to high 6 hrs/day, low 2 hrs/day.

A
Anubias Barteri Broad Leaf
Alan W. (United States)

second

M
Eleocharis sp. Mini Vitro Culture
Manish G. (United States)
Fantastic plant

I have had the plants for about a week now. They are looking healthy and already spreading within the aqua scape.

R
Anubias Petite
Russell A. (United States)

Came in green and healthy along with the rest of the plants in my order!

R
Dwarf Hairgrass Mini
Russell A. (United States)

Came in green and healthy along with the rest of the plants in my order!

R
Bacopa Caroliniana
Russell A. (United States)

Came in green and healthy along with the rest of the plants in my order!

R
Vallisneria Nana
Russell A. (United States)

Came in green and healthy along with the rest of the plants in my order!

M
Echinodorus Horizontalis Mini
Michael H. (United States)
A Smaller Sword for a Smaller Tank

The plant arrived immaculate and quite green. It was bigger than I expected too. I’m very happy with it.

D
Guppy Grass
Danielle M. (United States)

Guppy Grass

C
Anubias Coffeefolia
Cj w. (United States)
Nice!

Bigger than i expect, nice long roots and very green. Shipping time was fast from Californian to Wisconsin, came 2 days sooner than the estimated delivery date.

C
Anubias Broad White
CJ W. (United States)
Small but nice & healthy

Very cute plants. I ordered 3, so I was expecting 3 very small plants but actually got 6 (2 per package). They came faster than I expected as well

Hands down the BEST plants i have ever ordered online!!! All of the plants had beautiful big white roots that were very healthy. No yellowing or rotting of leaves. Will definitely buy again great job APF!!!!