Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 8091 reviews
90%
(7253)
5%
(434)
2%
(123)
1%
(84)
2%
(197)
W
Anubias Giant Stardust
Wilfrido D. (Dominican Republic)
Excelente

Muy buenas plantas.

S
Java Fern Broad Leaf
Stephanie K. (United States)

Java Fern Broad Leaf

S
Bucephalandra Antyovani
Stephanie K. (United States)

Bucephalandra Antyovani

j
Vallisneria Gigantea
jeff l. (United States)
valisneria gigantea

Plants arrived on time in great condition. They are actually Gigantea, not another species of Valisneria. I'm very happy!

Good color, in great shape for a plant family prone to shipping melt, and nice, dense growth.

Great color, minimal melt from a plant prone to shipping melt.

Came in great shape for a stem plant notorious for melt during shipping.

Small but healthy portion of one of the hardest plants to kill. Arguably THE best beginner plant.

Fun plant!

The stems came with beautiful color and have already grown quite a bit inland gotten much fluffier. I’m having a bit of trouble getting them to root, so they often float around the tank, but they seem to be doing well otherwise! Pictured day one and day seven.

Beautiful plant!

So so so pretty, one of my favorites. This plant has been in my aquarium for a week and is doing incredibly! It seems to already be growing. Pictured day one and day seven.

Awesome plant!

Beautiful and vibrant on arrival. Most stems have done perfectly in the first week, two melted quite a bit but are already showing some regrowth. Pictured on day one and day seven.

Very nice and healthy

B
Echinodorus Red Chameleon
Becky S. (United States)

Doing well, thriving

a
Echinodorus Small Bear
anneleise b. (United States)
Nice and Healthy

Plants looked great upon arrival to Vermont in winter.

M
Anubias Congensis Mini
Monica M. (United States)
Anubias Congensis Mini

Plants arrived fresh and healthy!

A
Banana Lily
Anonymous (United States)
Two Out of Three

Two arrived perfectly fine. The third was covered in mold when I opened the bag and some bananas fell off. Hoping the extra little banana pieces might sprout a rhizome. The rest of it I let the bladdersnails clean in the 20gal. They seemed to like the free yummy white mold. 5 days later and its having rot issues which isnt surprising since the mold had to have been eating something (assuming the rot). Hoping it pulls through but oh well. I wasnt able to open the package the day it arrived as I was out of town but it was brought inside and kept away from sunlight and heat or cold.

A
Piptospatha Ridleyi Vitro Culture
Allyson O. (United States)

Piptospatha Ridleyi Vitro Culture

J
Bacopa Salzmannii 'Purple'
Jay (United States)
Excellent

the quality is some of the best available online

S
Pink Amazon Sword
Stephanie K. (United States)

Pink Amazon Sword

A
Cardamine Lyrata
A M. (United States)
Healthy roots!

Theyve withstood and held firm into the media as corycats have been shuffling and snuffling in the substrate near them for a week so far, and had decently long roots when they arrived. Minimal melting a week in with a small boost of liquid fertilizer and iron.

A
Red Root Floater
A M. (United States)
Excellent Condition, Vigorous Growth

They arrived and I wasnt able to put my plants in same day due to being out of town when they showed up. The next day I put them in the tank and after 5 days theyre already producing more leaves with minimal melting. A teensy bit of duckweed showed up so I assume it was stuck to one, thats fine thats a bonus for me. Outcompete my red algae, little floating plants, feast upon the nutrients!

Stable and steady!

I am dry starting the UG in a UNS P90 and so far so good! No apparent die off, but that’s more reserved for the flooding phase. I will say however that from the many vendors I’ve tried, this vendor leaves its competitors miles away from a product quality and qty per cost perspective!!! Definitely a return customer!!

Amazing

Amazing quality, I do miss when they used to ship in the containers with the lids but this system is ok too. The overall plant quality was great. I had no idea the current form was going to be so pink but the plants are doing great with CO2 and high light

R
Christmas Moss
ROBERTO P. (United States)
Nice plants

Really happy with my order. Quality plants and quality service. I’ll buy again for sure. Thank you

Came in looking great - large, healthy tissue culture strip.