Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 8862 reviews
88%
(7835)
5%
(485)
2%
(155)
1%
(113)
3%
(274)
A
Mini Christmas Moss
Amanda L. (United States)
Moss arrived green and in excellent condition

Mini christmas moss came in a generous portion and was very healthy and green. Has been doing well in my tank for several weeks.

W
Barclaya Longifolia
Watergardengal (United States)
Most beautiful plant.

I have ordered these multiple times. Bulb Without no leaves. Arrived healthy. With proper care, these become the most gorgeous large plants. I do use co2 and Kessil lighting.

J
Microcarpaea Minima Vitro Culture
Jorge M. (United States)

Plants look very good but after some more research I could not use them in my scape.

J
Anubias Barteri Wrinkle Leaf
Juan B. (El Salvador)
healthey

healthy and beautiful

Plants were a lot bigger than expected

As described, excellent packing & fast shipping. The plants were very healthy and a LOT bigger than the same species of plants I’ve had in the past from other sources.

c
Christmas Moss
cameron v. (United States)
Ordered a few “starter” plants

So far so good! Plants came in healthy and well packaged. Got some plants for my son’s new tank and put some Christmas moss in the other tank and the shrimp loved it!!

D
Cryptocoryne Wendtii Green
DERRICK D. (United States)
Itty bitty

Ok plantains is disappointing

M
Myriophyllum Aquaticum
Matthew L. (United States)

Myriophyllum Aquaticum

W
Java Fern Philippine Mini
Wilfrido D. (Dominican Republic)
Excelente

Muy buena calidad de plantas

M
Anubias Pangolino
Mary H. (United States)
Plant Quality

Plants arrived in great shape and seemed to respond almost immediately. I do have to comment on shipping cost. That was a lot of money to send such a small package through the mail. But, I will definitely buy again because of the selection and quality.

K
Selaginella Kraussiana Mini
Kimi G. (United States)

Packed great and great plant quality

W
Cryptocoryne Albida Red
Wilfrido D. (Dominican Republic)
Excelente

Muy buena calidad.

D
APF Plant Weights
DERRICK D. (United States)

So far

A
Cryptocoryne Becketii
Alan D. (United States)
Cryptocoryne becketii

After having the plants in my tank for a while they didn't go through the dreaded crypt melt I've experienced in the past.
They actually are thriving,putting out new leaves and developing a nice root system. I attribute this to having received really healthy stock to start with

A
Echinodorus Hadi Red Pearl Vitro Culture
Anonymous (United States)
Wounderful!!!

Very healthy plants. Just wish there were a couple more in the culture.

Hygrophila angustifolia

Received some very full healthy plants with a lot of established leaves. Made a great addition to my tank

S
Samolus Parviflorus Red
Sophia B.(. (United States)
Healthy emersed growth

Healthy plant but not submerged

A
Staurogyne Porto Velho
Alan D. (United States)
Porto velho

I received a really healthy group of plants that were a great addition to my aquarium

K
Anubias Dark Moon
K. A. (United States)
Beautiful!

This plant is beautiful and looks great! Very healthy.

Beautiful color

The color is so pretty. It grows supper fast. Ive had it since sept 26th.

Beautiful plant

This plant is so pretty. It came nice and healthy and has grown quite a bit. Its doing great. Has a nice color even without CO2. Ive had it since sept 26th.

L
Subwassertang Moss (Round Pellia)
Linda R. (United States)
Very interesting moss

I like the texture this moss has and so far it is growing. It came packaged nicely and in good health.

L
Bacopa Monnieri Vitro Culture
Linda R. (United States)
Very nice

Came nicely packaged and healthy. Ive had this plant since sept 26th and it has grown quite tall already.

L
Anubias Minima Variegated
Linda R. (United States)
So pretty

These are very pretty. Came nicely packaged and healthy. Ive had it since sept 26th and it has already grown a new leaf.

L
Echinodorus Rose Vitro Culture
Linda R. (United States)
Beautiful

It cames packaged well and in great condition. Ive had it since sept 26th and it already has grown a lot.