Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 7214 reviews
92%
(6637)
5%
(357)
1%
(85)
1%
(44)
1%
(90)
C
Anubias Butterfly Tissue Culture
Clayton G. (United States)
Anubis butterfly tissue culture

Very healthy and extremely beautiful in the aquarium!

M
Amazon Frogbit
Molly (United States)
favorite plant

For a first time tank build, my kids and i have enjoyed frogbit the most. It is so easy to put in a tank and it's already throwing off babies. It grows crazy fast. we love it.

J
Anubias Barteri Striped
Janie D. (United States)
Beautiful plant

This plant arrived in beautiful condition. Roots and leaves healthy.

N
Cryptocoryne Parva Mini Tissue Culture
Noah M. (United States)
Plenty of plants

I have purchased my share of tissue culture, but not from APF. These are established with proper root initiation, very healthy and good sized. Kudos for good quality control. I will have plenty of divisions to spread around the new tank.

All Plants healthy and well-packaged

I have purchased my share of tissue culture. These are established with proper root initiation and very healthy and good sized. Kudos for good quality control.

Beautiful Plants

Arrived in excellent condition

K
Rotala Rotundifolia 'Orange Juice'
Kari M. (United States)
Tank reset

Bought this plant along with a few others to reset my 75 gallon tank. I live in the north and purchased them just prior to the weather getting cold and was not quite ready to get tank going, so I planted all plants in plastic tubs emerged . This is my third time ordering, plants were a bit smaller than previous orders but every plant was extremely healthy. 2 weeks since planting and already seeing growth. The “Orange Juice “ has been the most vigorous!

E
Banana Lily
Erica N.

So cute and tiny! Can’t wait to see it grow

Clean & no issues

C
Cabomba Piauhyensis (Purple Cabomba)
Carl S. (United States)
Cabomba Piauhyensis

Good sized plants arrived in perfect condition!

Great condition

No issue, can’t wait for this tiny bug mighty bulb to grow!

Excellent, great condition & spread the anubias in multiple tanks

Beautiful plant

These stems arrived well packaged and super quick. The cabombas were thick and full and very few leaves fell off when I rinsed the plant off. The stems were a little floppy at first, but 24 hours later, they were standing tall. Very happy.

M
Anubias Barteri Large Size
Meilyn (Puerto Rico)

Amazim plants huge anubias

Hydrocotyle Tripartita Mini Tissue Culture

L
Alternanthera Rosanervig Mini
Laurel B. (United States)

Great plants. Arrived in excellent shape

S
Cryptocoryne Willisii
Scott H. (United States)
Bit disappointed

I've ordered from you several times. For the most part it's been ok. Bit pricey. My last order was possibly the smallest weakest specimens I've ordered. We will see if they make it. For $116 I got junk. Please try better

R
Anacharis
Richard W. (United States)
Don’t know yet

Hasn’t grown yet but hasn’t died yet.

J
Red Root Floater
JR (United States)
Nice plants.

Arrived fast and healthy.

Excellent product well packaged doing well in my aquarium

O
Alternanthera Rosaefolia Tissue Culture
Olivia D. (United States)

Beautiful plants came in very healthy and the right. Colors for their species. Individually packed for safety. Thanks so much, Olivia

C
Bucephalandra King Blue Tissue Culture
Clayton G. (United States)
Fantastic!

It’s stunning!

Random!

It was a great choice by the grower to pick a plant that compliments the others I chose in my large order.