APF Rewards Terms

Last updated: October 6, 2026

These terms cover APF Rewards, the loyalty program run by Aquarium Plants Factory ("we", "us"). By earning or using points or rewards, you agree to these terms. They work alongside our Terms & Conditions, Privacy Policy and Refund Policy.

1. Changes to these terms

We may change APF Rewards, including earning rates, levels, rewards, bonus days and these terms, at any time. We'll post changes on this page and update the date above. If we end the program, we'll announce it here at least 30 days in advance, and reward codes already issued can still be used until their use-by date.

2. Who can join

• APF Rewards is free and for personal, non-commercial use. Resellers, wholesale and business accounts are not eligible.
• You must be at least 18, or have a parent or guardian's permission.
• One membership per person. Your membership is tied to your email address.

3. Joining

You're a member as soon as you create an account or place an order on aquariumplantsfactory.com. Points from guest orders are saved to the email used at checkout. Create an account with that same email to see your points, level, reward codes and points history.

4. Earning points

• You earn points on qualifying purchases made on aquariumplantsfactory.com. Your earning rate depends on your level (see section 5).
• Points are based on the order subtotal after discounts, in whole US dollars. Shipping, taxes, tips, gift card purchases and the value of gift cards used don't earn points.
• Orders placed through marketplaces (such as Amazon or eBay), wholesale orders and orders paid with store credit for a return don't earn points.
• Points are added when your order ships. If an order ships in parts, points are added when it has fully shipped.
• Product reviews don't earn points. Review coupons are a separate thank-you program described in section 10.

5. Levels

• Aquascaper: every member, 1 point per $1.
• Master Scaper: spend $600 on qualifying purchases in a calendar year, 2 points per $1.
• Legend Scaper: spend $1,000 on qualifying purchases in a calendar year, 3 points per $1.

Spending counts from January 1 to December 31 (Pacific time) and is reduced by refunds. When you reach a level, you keep it for the rest of that year and all of the next year. The order that takes you to a new level earns the higher rate on the part of the order above the threshold.

6. Double Points days

• On Double Points days, qualifying orders earn twice your usual rate. Double Points days are the first Thursday of each month, plus member-only days for Master Scaper and Legend Scaper members. Upcoming dates are shown on the rewards page.
• The day is based on when you place the order (Pacific time), not when it ships. Bonus points are added when the order ships.
• We may add, move or cancel bonus days.

7. Rewards

• Every 200 points automatically becomes a $5 reward code. There's nothing to redeem: the code appears in your shipping email, on the rewards page and in your cart when you're signed in.
• Reward codes are valid for 60 days from the day they're issued. Codes can't be used after their use-by date and aren't replaced or extended.
• You can use more than one reward code on the same order. Reward codes work with Buy 2 Get 1 Free. They can't be used to buy gift cards.
• Reward codes have no cash value, can't be exchanged for cash or store credit, and aren't refunded if an order is cancelled or returned. If an order paid partly with a reward code is refunded, the refund covers only the amount you paid.

8. Points expiration

• Points expire 90 days after your last qualifying order. Every new order that ships resets the 90 days for all of your points.
• Points don't expire while you hold the Master Scaper or Legend Scaper level. If your level ends, your points expire 90 days after your last order or the day your level ends, whichever is later.
• Your points expiry date is shown in your shipping email, on the rewards page and in your cart.

9. Birthday and welcome rewards

• Birthday: add your birthday on the rewards page and get 200 points as a $5 code once each calendar year, on your birthday. A birthday saved or changed less than 30 days before your birthday is honored the following year. The code is valid for 7 days (Aquascaper), 14 days (Master Scaper) or 30 days (Legend Scaper). Birthday rewards are sent by email to members subscribed to our emails and are always shown on the rewards page.
• Welcome: new customers who sign up through our website popup and confirm their email get 200 points as a $5 code for their first order, with no minimum. Limit one welcome reward per person, household and shipping address. Codes are tied to the email they were issued to.

10. Review coupons

Verified buyers may receive a thank-you coupon from our review partner, Judge.me: $3 for a written review, $5 with a photo, $10 with a video. Review coupons need an order of $150 or more and are valid for 60 days. They're separate from APF Rewards and don't earn or use points.

11. Returns, refunds and cancellations

• When items are refunded, we remove the points they earned, at the same rate (including any bonus) they were earned at. Refunds also reduce your yearly spending toward a level.
• If a reward code was already issued from those points, your balance may go below zero. Future points fill the gap first.
• Cancelled orders don't earn points.

12. Payment disputes and chargebacks

If a payment dispute or chargeback is filed on an order, we remove the points that order earned, and we may cancel unused reward codes issued from them. Your balance may go below zero. If the dispute is resolved in our favor, we restore the points. Repeated or unfounded disputes may lead to suspension of your membership.

13. Fair use, fraud and abuse

We may review any account, and we may remove points, cancel reward codes, reverse a level, or suspend or close a membership if we believe the program is being misused. Examples include creating more than one account or email to collect welcome rewards, reselling or sharing codes, orders that are later reversed, or any fraud or breach of these terms. If a membership is closed, its points and unused codes are cancelled.

14. Other important things to know

• Points, levels and reward codes are personal. They can't be sold, transferred, combined with another member's account or shared.
• Points have no cash value and aren't your property.
• If we make a mistake with your points or a code, we'll correct it. Contact us within 60 days with your order number if something looks wrong; your points history on the rewards page shows every change.
• Accounts with no qualifying order for 24 months may be closed, along with their points.
• You're responsible for any taxes that apply to rewards you receive.
• APF Rewards is void where prohibited. These terms are governed by the laws of the State of California.

Questions

See the rewards FAQ or contact us with your order number.