Contact information
Aquarium Plants Factory Inc.
15983 Turtle Bay Pl, Fontana, CA 92336, United States
Email: hello@aquariumplantsfactory.com
Website: aquariumplantsfactory.com
Customer care
Email is the fastest way to reach us. We reply within 24 to 48 hours, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. Messages received outside these hours are answered the next business day.
When you write about an order, please include your order number, the name on the order, a short description of the issue, and photos if it's about the condition of your plants.
Live Arrival Guarantee claims
Claims must reach us within 24 hours of delivery, with photos of the items in their unopened packaging and a photo of the shipping label. See our Returns, Refunds & Live Arrival Guarantee for the full rules.
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