Handling time for Live Plants orders:
Live plants are shipped from Monday - Saturday if you choose United States Postal Services (USPS): Most plant-only orders can ship out within 1-3 business days excluded out-of-stock, pre-order, or backorder products.
UPS 2-Days and UPS Overnight only ship from Monday-Wednesday to ensure they arrived in the same week. Please be mindful we also have 1-2 business days handling time, so please placed your order on or before Tuesday, the cut off time is 6:00 AM Pacific Time (PT)
Handling time for Live Animals orders:
Live Animals are shipped from Monday - Wednesday: Live Animals orders take longer to ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.
Free Shipping: We offer Free Shipping on eligible orders.
- Free Shipping will take 2-5 days to reach you
- If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
- Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery.
Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See U.S. Postal Service website for further detail.
- We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
- Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
- Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable.
Cancellations: We understand sometimes thing goes out of control.
- Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers.
Return Policy: All sales are final
- We do not accept returns or exchanges for Live Plants and Live Animals
WHAT WE GUARANTEE
24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours. Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.
- Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com
- Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.
Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.
It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.
Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.
WHAT WE CAN'T GUARANTEE
Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.
However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.
- Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
- We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
- We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
- Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Please review your state's regulations on restricted plants, as we are committed to not shipping plants that are restricted in your area. Do not release any plants into the wild or waterways, as this can harm local ecosystems by introducing invasive species.
Your cooperation in protecting the environment is appreciated. For continuously updated information, refer to the USDA State Noxious Weed list here.
Thank you for your responsible commitment to environmental preservation.
Customer Reviews
Based on 7 reviews
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14%
(1)
T
Worked great to hold down baby plants, will purchase again.
M
I've used this driftwood before in my ciclid tanks and had no problem. This particular ones leech really bad. It said they are pretreated but I don't think they are. I boiled them again and soaked them and still leeching badly. I'm glad I didn't put them in the new tank.
We are sorry because it did not meet your expectations. Our driftwood are pre-treated but it can't get rid of all tannins. Malaysian driftwood are known to release tannins which is beneficial to many aquarium inhabitants.
M
Work nice to keep my Cory’s from digging up the plant in my tank.
M
I really like these small drift woods with the holes for my tanks. Great for small spaces or if you don't want the look of larger driftwood pieces. I didn't know about them when I set up my Betta tank and after using them in a larger tank, I went back and replaced the larger driftwood in my Betta tank to these.
A
Perfect size for my nano tank. Nice, flat surfaces (cut lines) available to provide flexibility in how they can be oriented in the tank. Also, there is enough texture to attach Java Moss or other plants like Anubias
S
I did need to let them float for a few days but they finally settled and look great. Very happy with what was received.
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