All sales are final. We do not accept returns or exchanges.

We can only cancel your order if it hasn’t been fulfilled yet, but we cannot guarantee that the cancellation will be possible. Please reach out to us as soon as possible, and we’ll do our best to assist you.

We will ship your order as soon as possible. All orders usually shipped within 1-3 business day except for livestock or backordered.

Shipping speed is depend on shipping carrier. You can choose shipping service that we provided at checkout.

View more at Shipping Information.

We can only update your shipping address if the order hasn’t been fulfilled yet, and we cannot guarantee that the change will be possible. Please contact us with the updated address as soon as possible, and we’ll do our best to assist you.

Add three or more eligible plants from our Buy 2 Get 1 Free Collection to your shopping cart to activate the Automatic Discount. Feel free to mix and match, and the least expensive eligible plant will automatically become free at checkout.

View Buy 2 Get 1 Free Policy here!

Unfortunately, we’re unable to hold orders for live plants due to their high demand and quick sell-out. Please make your purchase when you’re ready for us to ship your order promptly.

We have 24 Hours Live Arrival Guarantee policy. If your order arrived dead on arrival. Simply take clear pictures of them in their original clear bag and send it to us within 24 hours of delivery. After 24 hours is out of our control.

View more at 24 Hours Live Arrival Guarantee Policy.

Even though our plants are very clean, we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in Tissue Culture will be 100% free from pests, algae and never have been contacting with any aquarium.

Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )

We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper.

Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc

We don't guarantee your aquarium success or responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc.

So please quarantine all plants when use!

It depends on the plant species. Most of our plants are grown in a controlled environment green house, hydroponically.

Common aquarium stem plants such as Ludwigia, Bacopa, Myriophyllum, etc and rheophyte / epiphyte plants (Anubias, Bucephalandra, Microsorum, Bolbitis, etc) are are growing emerged, hydroponically in a controlled, high humidity environment.

True aquatic plants that can't grow emerged such as Vallisneria species, Elodea species, Najas species, Cabomba species, Potamogeton Gayi, Ceratophyllum demersum are always cultivated submerged, underwater.

It’s totally up to you. But we usually keep them as it!

All options offer the same high quality, but they differ in how they are prepared and packaged. Here’s a breakdown to help you decide:

• Fresh-cut Plants: These are loose, freshly cut plants without roots. They offer great flexibility for planting arrangements and are ideal if you prefer to plant them in your own way.
• Fresh-cut Bunched: These are freshly cut plants without roots, bundled together with foam and a plant weight. This option makes it easy to place the plants in your aquarium without additional preparation.
• Fresh-cut Potted: These are freshly cut plants without roots, securely potted in a net pot with rockwool. This option provides stability and ease of placement, making it perfect for a quick setup.
• Bare-root Plants: These are loose, rooted plants. They offer flexibility in planting and arrangement, allowing you to position them exactly where you want in your aquarium.
• Rooted Bunched: These are plants with roots, bundled with foam and a plant weight. This option combines easy placement with the stability provided by the roots.
• Rooted Potted: These are rooted plants potted in a net pot with rockwool. This option ensures maximum stability and ease of placement in your aquarium, perfect for a low-maintenance setup.

All these options are of the same quality, so your choice should depend on your planting preference and the specific needs of your aquarium setup.