Shipping Information

Handling time for Live Plants orders:
 
Live plants are shipped from Monday - Saturday if you choose United States Postal Services (USPS): Most plant-only orders can ship out within 1-3 business days excluded out-of-stock, pre-order, or backorder products.
UPS 2-Days and UPS Overnight only ship from Monday-Wednesday to ensure they arrived in the same week. Please be mindful we also have 1-2 business days handling time, so please placed your order on or before Tuesday, the cut off time is 6:00 AM Pacific Time (PT)
 
Handling time for Live Animals orders:
Live Animals are shipped from  Monday - Wednesday: Live Animals orders take longer to ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.
Free ShippingWe offer Free Shipping on eligible orders.
  • Free Shipping will take 2-5 days to reach you
  • If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery. 
    Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See U.S. Postal Service website for further detail. 
    • We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
    Refused Shipment PolicyAll customers must keep their address information up-to-date!
    • Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
    • Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable
    Cancellations: We understand sometimes thing goes out of control.
    • Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers. 

    Return Policy: All sales are final

    • We do not accept returns or exchanges for Live Plants and Live Animals
      Based on 8731 reviews
      89%
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      6%
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      2%
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      J
      Anubias Petite
      Jamie V. (United States)
      Awesome plants

      Well done guys all arrived in good condition

      Bolbitis Heudelotii (African Water Fern)

      I accidentally reviewed a different plant under this name and I am submitted another one

      I originally purchased these Cabomba Piauhyensis (Purple Cabomba) without researching that they needed a substrate. However, I simply added them to the water as floating plants anyway. After over three weeks they continue to survive. They likely will die but maybe not---they are spreading out like Hornwort. In all-day indirect light they have brightened, with some very tiny parts matching aspect of the vibrant photos, but most of them are more of a muted red. My betta have started picking at them and seem to enjoy them as food. I can tell that some are becoming compromised by being nibbled on, but others are opening up and taking up space and seem to be flourishing. The uploaded photograph i a backlighted with some distracting color in the background but I purposely did not manipulate the image

      C
      Bacopa Salzmannii 'Purple'
      Carl (United States)
      Nice plant but the color is unstable and they are not very graceful

      This is a nice plant to add variety to your aqua space and they seem fairly hardy (but more delicate than the all green variety). I keep bettas and I do not keep a substrate. I mix these plant with the all green version and an assortment of plants. One effect that they have is cause the bettas to seem less prominent and create a bit of camouflage when they are among the plants because the purple and it dark values connect to the bettas colors and patterns. I like this effect. However, other keepers might not. All that said, I have seen other reviews and their images. One person shows their appearance planted in a row in the substrate and I agree that they look leggy. They might look better as a bunch in the substrate unless they are fast growers. Also, mine have been in a window in all-day indirect like and the purple color is going in two directions in different vessels. It is either turning very dark even in a lot of light or they are turning toward a red color that is a bit anemic looking, but okay looking. In short, they work fine for my purpose of adding variety to my floating plants but be aware that their color is unstable and their stems' straight form is not graceful in the water.

      Cabomba Piauhyensis (Purple Cabomba). Nice plant for variety but not very graceful

      This is a nice plant to add variety to your aqua space and they seem fairly hardy (but more delicate than the all green variety). I keep bettas and keep the Cabomba Piauhyensis (Purple Cabomba) floating. I do not keep a substrate and I mix them with the all green version and an assortment of plants. One effect that they have is cause the bettas to seem less prominent and a bit camouflaged when they are among the plants because the purple and it dark values connects to the bettas that I have, but I like this effect. However, other keepers might not. All that said, I have seen other reviews and their images. One person shows their appearance planted in a row in the substrate and I agree that they look leggy. They might look better as a bunch in the substrate unless they are fast growers. In short, they work fine for my purpose of adding variety in my floating plants but be aware that their stem's straight form is not very graceful in the water.

      C
      Hygrophila Siamensis 53B
      Craig M. (United States)
      Quality plants

      All arrived healthy and are doing well. Glad I made this purchase

      S
      American Frogbit
      Sarah W. (United States)
      ❤️ floating plants? Get this!

      Nice to finally be able to buy a native to North America aquatic floating plant! I love frogbit so I can’t wait to see what this does! I will say the roots fell off during shipping but new roots are already forming so we should be good to go.

      A
      APF White Foam™
      Allison M.(. (United States)
      Aquarium Plant Foam

      Scoured the internet trying to source this foam. Idk where you guys get it from, but I caved and bought it lol
      I sell aquarium plants on the side. It’s nice to have the foam to protect stems from the weight.

      Great shipping!!!! Thank you super duper plants!!!

      A
      Java Fern Broad Leaf
      Anonymous (United States)
      Java fern

      Nice and healthy looks great and I'm very happy with it thanks 👍

      J
      Anubias Panda Marble
      Jim (United States)
      Love it

      I always enjoy a nice variegated plant and this one was a great selection. The bare root option split into 6 sections and allowed for placement in the tank and to create a pot. Great color and size.

      J
      Anubias Varking
      Jim (United States)
      Can’t wait to grow it out

      Seen how big these can get out of water and wanted to give them a try. After opening the bag the plant split into multiple sections and allowed me to give a piece to my daughter for propagation, make two healthy sized pots, and place some around the tank. Looks great.

      Travelled well

      A
      Cryptocoryne Sindoor Vitro Culture
      Alan D. (United States)
      Sindoor

      Plant arrived in great shape displaying really nice color

      T
      Rotala Blood Red
      Taylor S. (United States)
      beautiful plant

      mine came in very healthy and are already converting to submerged growth. can't wait to see how they end up.

      T
      Ludwigia Sedioides
      Taylor S. (United States)
      beautiful plant

      i'm trying a few setups for this plant, with a backup backup outdoor container if they don't like the aquariums they're in now.

      beautiful plant in good condition. 3 stems of decent size, I immediately cut 1 and started with 4.

      J
      Mini Christmas Moss
      Jamie V. (United States)
      Awesome job

      Plants received

      A
      Anubias Petite [Bulk Discount]
      Anonymous (United States)
      Came healthy but about half MELTED

      The plants came healthy but only about half survived which is surprising since anubias is pretty hardy. I didn’t know that the plants were grown emerged instead of submerged, that’s probably why they melted. Also, no pest or snail.

      Great plants

      Always wonderful plants

      w
      Micro Sword Vitro Culture
      wendell s. (United States)

      Micro Sword Vitro Culture

      L
      Bacopa Salzmannii Purple Vitro Culture
      Laura A. (United States)
      These guys are great!

      I ordered $268 worth of plants last week 8/30/25) to start my Dutch aquascaping project. I ordered 17 species. The packaging was done very meticulously, the order arrived on time, the portions were VERY generous, the variety of tissue culture plants is large (my other tank has been taken over by snails so I'm not repeating that mistake with my new tank). Only one plant came melted-a one inch anubias petite whire but I'm sure that was my fault as I wasn't able to pick up the package until four hours after delivery and I am in Albuquerque where it was 85 degrees that day, otherwise not a single other plant was melted. It's because they did such a good job. Insulating the box. I will be buying from them again although I must admit my tank is now full of plants, but their selections are so beautiful I just may have to start another tank!

      J
      Micranthemum Glomeratus (Pearl Weed)
      Jess P. (United States)
      Pearl Weed & Others

      All of the plants we have received from Aquarium Plants Factory have all arrived in beautiful shape. Thank you so much!

      L
      Bacopa Salzmannii 'Purple'
      Laura A. (United States)
      Generous and healthy appearing

      Beautiful plants. I received a generous amount and they were healthy appearing.

      Ludwigia Brevipes (Needle Leaf Repens)

      L
      Eleocharis sp. Mini Vitro Culture
      Laura A. (United States)
      Healthy

      I received the plants and there is a generous amount and very healthy appearing.