Shipping Information

Handling time for Live Plants orders:
 
Live plants are shipped from Monday - Saturday if you choose United States Postal Services (USPS): Most plant-only orders can ship out within 1-3 business days excluded out-of-stock, pre-order, or backorder products.
UPS 2-Days and UPS Overnight only ship from Monday-Wednesday to ensure they arrived in the same week. Please be mindful we also have 1-2 business days handling time, so please placed your order on or before Tuesday, the cut off time is 6:00 AM Pacific Time (PT)
 
Handling time for Live Animals orders:
Live Animals are shipped from  Monday - Wednesday: Live Animals orders take longer to ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.
Free Shipping: We offer Free Shipping on eligible orders.
  • Free Shipping will take 2-5 days to reach you
  • If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery. 
    Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See U.S. Postal Service website for further detail. 
    • We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
    Refused Shipment Policy: All customers must keep their address information up-to-date!
    • Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
    • Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable. 
    Cancellations: We understand sometimes thing goes out of control.
    • Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers. 

    Return Policy: All sales are final

    • We do not accept returns or exchanges for Live Plants and Live Animals
      Based on 8629 reviews
      89%
      (7670)
      5%
      (468)
      2%
      (142)
      1%
      (103)
      3%
      (246)
      7942
      A
      Ludwigia Repens
      Alex L. (United States)
      Excellent quality

      Lush, a bunch of stems, started growing right away!

      User picture
      J
      Dwarf Sagittaria Subulata
      Joseph M. (United States)

      Dwarf Sagittaria Subulata

      V
      Subwassertang Moss (Round Pellia)
      Victoria S.(. (United States)
      Great seller

      Great seller, accurate item descriptions, pricing, fast shipping and clear communication

      a
      Rotala ramosior 'Florida'
      a_kiahl_1aivshk (United States)
      Great!

      My Rotala came in with no harm and they adjusted to the tank immediately!

      C
      Crinum Calamistratum
      Chris D. (United States)
      Plants arrived in excellent condition!!!

      My plants arrived in excellent condition. I caught the mail man before he put them in the apartment mailbox in the Florida summer heat. I will definitely buy from this seller again.

      T
      Ludwigia sp. White
      Thonn M.(. (Grenada)
      All good

      It's growing A ok

      W
      Samolus Parviflorus Red
      William C. (United States)
      Samolus Parviflorus Red

      Plants arrived 2 days earlier, healthy and well packaged. They appear to be growing and spreading out. They are a beautiful addition to the aquarium.

      J
      Bucephalandra White Marble
      Jamie (United States)
      TBD - melted completely

      It’s been about a week and the plants have melted to mush. I’m hopeful they’ll bounce back but haven’t seen any signs of growth yet

      J
      Red Root Floater
      Jeffrey S. (United States)

      Red Root Floater

      J
      Subwassertang Moss (Round Pellia)
      Jillian F. (United States)
      Great Quality!

      The subwassertang really makes the tank pop, and the pea puffers enjoy foraging through it for their snails and worms

      Y
      Alternanthera Ficoidea 'Pink'
      Yocheved H. (United States)
      Tiny beautiful plants

      They came fresh and beautiful. Will always buy from this company

      J
      Java Fern Narrow Mini
      Jack (United States)
      Love this Java fern variant

      Always grows super well in my water. APF does a great job packing and shipping too.

      j
      Echinodorus Red Chameleon Vitro Culture
      john d. (United States)
      great plant

      it is growing like crazy, beautiful plant

      J
      Subwassertang Moss (Round Pellia)
      June H.(. (United States)
      Subwassertang moss

      Plant received healthy. Very excited to have it continue to do so.

      J
      Pogostemon Helferi White Albino Vitro Culture
      Jamie (United States)
      TBD it’s melted

      To be expected but it’s melted down to mush. We’ll see if it comes back.

      C
      Bucephalandra APF Platinum
      Christopher M.(. (United States)

      Bucephalandra APF Platinum

      M
      Hygrophila Difformis Vitro Culture
      Megan R. (United States)
      Great quality plants!

      These plants have adjusted to my aquarium really well and they still look amazing and are starting to grow new leaves after just a week of getting them. These pints are awesome quality and I am happy they are snail free!

      User picture User picture
      A
      Duckweed
      Aaron D. (United States)
      Didnt get enough

      Im not trying to complain, but it just wasnt enough for my 60 gallon tank. From reviews i figured one pack would be enough. Most of it is drying up on the sides or being eaten by minnows.

      W
      Echinodorus Hadi Red Pearl
      William C. (United States)
      Echinodorus Hadi Red Pearl

      Plant arrived 2 days earlier, healthy and well wrapped. Seems to be thriving. A beautiful addition to the aquarium.

      M
      Anubias Petite
      Mark B. (United States)
      Anubias Petite

      It arrived in great condition and ready to plant. It looks really cute, healthy and wonderful. I attached it to my driftwood.

      M
      Cryptocoryne Wendtii Green
      Mark B. (United States)
      Cryptocoryne Wendtii Green

      I bought this and the 'brown' variety. They arrived in great condition and ready to plant. It looks healthy and wonderful. I'm going to buy another two. (I regret not including them in my original purchase)

      M
      Dwarf Sagittaria Subulata
      Mark B. (United States)
      Dwarf Sagittaria Subulata

      It arrived it great condition and ready to plant. It looks healthy and wonderful

      M
      A Bucephalandra Species Vitro Culture Premium Full Bag [Grower's Choice]
      Mark B. (United States)
      Bucephalandra Species Vitro Culture

      It arrived it great condition and ready to plant. It looks healthy and wonderful!
      My only regret is that I didn't buy more

      M
      Hydrocotyle Tripartita
      Mark B. (United States)
      Hydrocotyle tripartita

      It arrived it great condition and ready to plant. It looks healthy and wonderful

      M
      Cryptocoryne wendtii 'Brown'
      Mark B. (United States)
      Cryptocoryne wendtii 'Brown'

      It arrived it great condition. It looks wonderful